Russ Darrow Metro Mazda - Service Center

Customer friendly I have been getting great service here for my Mazda 3 and my wife's CX-5. The service guys are competent and prices are fair. They go over the top, I have been getting great service here for my Mazda 3 and my wife's CX-5. The service guys are competent and prices are fair. They go over the top, spending time to help us with the navigation system, explaining their findings, no pressure to do extra service items and they are friendly and polite! Once, we had hit something in the road, denting the rim and they were able to fix it instead of selling us a new, expensive wheel. They have service deals all the time (I get their e-mails) and they will wash the car for free. Last time in, I had them patch a tire, it cost me $20 - I got the car wash and several cups of coffee, so I think I got a great deal! More

Great car dealership Had an overall great customer service experience with Russ Darrow, the sales rep was very helpful and guided me to find the vehicle I wanted with the Had an overall great customer service experience with Russ Darrow, the sales rep was very helpful and guided me to find the vehicle I wanted with the best packages and deals. More

Oil change from xxxx!!!!!!!!!!!!! Keith, or whatever the Service Manger name is, overcharged me for an oil change and misdiagnosed a grinding noise as needing a $900 brake job. I knew Keith, or whatever the Service Manger name is, overcharged me for an oil change and misdiagnosed a grinding noise as needing a $900 brake job. I knew this was false as I changed my brakes a year ago; however, I picked up my car and a new pulsating noise was occurring. Keith stated the pulsating noise was there when he drove the car in the Service garage but he never mentioned this to me nor added it to the work order.....which i knew was false. This was huge mess and I would avoid this place in the future. More

Courteous and efficient service Good courteous service with good communication. The dealership provided a courtesy shuttle to and from work. They did a thorough job inspecting everyt Good courteous service with good communication. The dealership provided a courtesy shuttle to and from work. They did a thorough job inspecting everything and making recommendations. Overall a great experience and I will return. More

Service Oil change. Tire rotation. Work was done, but estimate of time way off. Told me 45 minutes, took an hour and half. No explanation or apology. Seemed i Oil change. Tire rotation. Work was done, but estimate of time way off. Told me 45 minutes, took an hour and half. No explanation or apology. Seemed in a hurry to get me to leave More

Car Detailing. Quick appt. Came in a day early by accident, but they worked on it anyway. Sent me a $25 off coupon. Work wS excellent. Inside & outside body, tires & Quick appt. Came in a day early by accident, but they worked on it anyway. Sent me a $25 off coupon. Work wS excellent. Inside & outside body, tires & wheels, trunk, engine and all nooks & crannies attended to. Thought they missed rR spots on front if car, but they were actually chips from road. One if best details I've had Iver tgr More

Winterize Miata today Pleasant respectful service today. Schedule me rather last minute. Wonderful experience. Oil change, tire rotation and 27 point inspection. Timing app Pleasant respectful service today. Schedule me rather last minute. Wonderful experience. Oil change, tire rotation and 27 point inspection. Timing approx an hour. Talked lease with Eugene while I waited. More

Very kind; they listen to you! I drive out of my way to go to this dealership, because I find the staff to be very kind and listen to and address your concerns. Can't say the same I drive out of my way to go to this dealership, because I find the staff to be very kind and listen to and address your concerns. Can't say the same for other Mazda dealerships! More

Dealer will take advantage at every turn! Turbo engine replaced (not under warranty, because one oil change was done by an unauthorized, but reputable, automotive place. Tried to charge an ext Turbo engine replaced (not under warranty, because one oil change was done by an unauthorized, but reputable, automotive place. Tried to charge an extra $1000 after signing work contract because the tech couldn't accomplish the task the way he thought he could origionally. Then the car sat for 1 week and when I called to follow up found no one had started work yet. Dealer backed down on the extra charge eventually and replaced at origional price. Less then a year later... the turbo went. Said to have been a defect. Replaced under warranty at that time. Spoke to two other automotive places who told me to watch out! This is how alot of people get taken advantage of and if its done incorrectly you could get metal shavings in the engine. Less then a year again and the second turbo is having an issue in the time frame of one oil change. Dealership had the car 2 weeks and said they'd only replace it again if I put in a new dealer engine! It was the result of "sludge in the engine". Interestingly enough, the paper work says they found metal shavings... that was never brought up over the phone! How did those get there I wonder. Dealer offered a new car at employee pricing. Instead how about honesty and accountability? Will not purchase from an Russ Darrow dealership. Next stop... call attorney back then Russ Darrow corporate. More

oil change In and out in less than 30 minutes without an appointment. Car was washed as well. Terry Matthews did a good job. Always a good experience. In and out in less than 30 minutes without an appointment. Car was washed as well. Terry Matthews did a good job. Always a good experience. More