Russ Darrow Metro Mazda - Service Center

Great service! Very timely and friendly service! appointment was made in convenient time for me. All details of service were explained to my by Arkadiy. Recommendati Very timely and friendly service! appointment was made in convenient time for me. All details of service were explained to my by Arkadiy. Recommendations were made. More

Service Always quick and easy oil changes. Great service department staff! Every time I have a vehicle that needs service my first choice is Metro Mazda. Always quick and easy oil changes. Great service department staff! Every time I have a vehicle that needs service my first choice is Metro Mazda. More

Recall and service Always very a very easy and good experience! Will be back for next service needed! The service department accommodated is with a larger loner car with Always very a very easy and good experience! Will be back for next service needed! The service department accommodated is with a larger loner car within minutes! More

Thanks Thank you for taking cate of my vehicle. Very good service. No complaints. Would recommend this dealership. That’ all I have to say at this. Time. Thank you for taking cate of my vehicle. Very good service. No complaints. Would recommend this dealership. That’ all I have to say at this. Time. More

Dealer has worked to correct the actions since review About 2-3 months ago I was at the dealership to replace my infotainment unit as it was cracked and glitching out. At the same time my vehicle was due About 2-3 months ago I was at the dealership to replace my infotainment unit as it was cracked and glitching out. At the same time my vehicle was due for some brake repairs. They performed the infotainment swap well, but the brakes the technician thought he could grind down and re use my rotors which turned into a second trip and missing a vehicle for three days. The dealership did well to make this trip and downtime better by no charging the labor for the second brake work, however it was still a 60 mile round trip to get work done through a Mazda dealership. The larger issue I have had since that service is that Mazda released a service letter that the infotainment unit had a defect that caused moisture to get inside the unit and cause the cracking and glitches I experiences. After 4 calls to dealership I finally got someone that said they would have the service report and copy of receipt showing that the work was paid for. I spent the time and fuel to drive down only to find that nothing was ready for me and nothing was known. Why they cannot email these things is beyond me in today's age, but especially for warranty letters to get reimbursement I would expect a dealership to be able to produce the documentation to help customers get warranty coverage. Very disappointed in this experience and no trust in the dealership on the service side of things. The Mazda vehicle has been a overall great vehicle for me otherwise. Also this review is demanding that I select Colin Shane More

Rockstar! Came in for an oil change and recall on my 2018 CX5 on a Saturday without an appointment. Bruce and his team were able to get it done within 1hr. Also Came in for an oil change and recall on my 2018 CX5 on a Saturday without an appointment. Bruce and his team were able to get it done within 1hr. Also received a free tire rotation! More

Excellent - treated like gold if you’re a loyal customer I really enjoyed my time at the Mazda dealership yesterday getting my oil changed. They even threw in a free car wash and assisted me in replacing my I really enjoyed my time at the Mazda dealership yesterday getting my oil changed. They even threw in a free car wash and assisted me in replacing my key’s battery. Warren, Dean, and Bruce were all extremely helpful. Will always go to Metro Mazda of Milwaukee for my car needs. More

Oik change tire rotation Metro mazda is the best dealer in regards to customer service. There is no better people in every category or any aspect of the service industry. Metro mazda is the best dealer in regards to customer service. There is no better people in every category or any aspect of the service industry. More

I purchased my Mazda 3 from Metro Mazda over 2 years ago. They had Mazfa dealerships closer to my residence but I continue to use Metro Mazda for service because of the pro.pt excellent service I receive fro They had Mazfa dealerships closer to my residence but I continue to use Metro Mazda for service because of the pro.pt excellent service I receive from them. I highly recommend them More

Superb service I called last minute to see if they could do an oil change /tire rotation/ all point check up before I store the car for the winter. They were able to I called last minute to see if they could do an oil change /tire rotation/ all point check up before I store the car for the winter. They were able to accommodate me, offered me an extra suggestion or tip for winter storage. They had me done on time for my next appointment and the work was very fairly priced. Keith and the team are great embassadors of the Russ Darrow brand. More