Bruce Carrick
Bruce Carrick at Russ Darrow Metro Mazda

Bruce Carrick

Service Advisor

Russ Darrow Metro Mazda

11330 W Metro Auto Mall
Milwaukee, WI 53224

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4.8
251 Reviews

Industry Experience

25 yrs, 3 mos

4.8

251 Reviews

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251 Reviews of Bruce Carrick

June 14, 2026

Dealership Rating
Employee Rating

Excellent customer service is provided at Russ Darrow Mazda! I’m very happy with my car and the how I’m treated every time I go to the dealership. Bruce was so professional & also very personable which I More

by MICHELLECOLE13
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba

Jun 14, 2026

Russ Darrow Metro Mazda responded

It’s great to know Bruce and our service crew provided professional and personable care during your recent Mazda CX-5 oil change. We’re glad the complimentary car wash was a nice touch. Thank you for choosing us and sharing your positive experience. Jalen Moore jalen.moore@russdarrow.com

June 12, 2026

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In Bruce I trust. I am a pretty loyal Russ Darrow customer having bought 4 cars there and using them for service for over 10 years. It is all due to Bruce my service a More

by Mike
Service Price Transparency
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Recommend Dealer
Yes
Jun 12, 2026

Russ Darrow Metro Mazda responded

Your trust in Bruce means a lot to us. We’re honored by your loyalty over the past ten years and across four vehicles. Serving your Mazda CX-30 has been a pleasure and we look forward to supporting you in the years ahead. Jalen Moore jalen.moore@russdarrow.com

June 11, 2026

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I have never been charged a surcharge when paying via credit card at other Mazda dealerships. I think charging a surcharge when the cost of repairs are already high speaks to how much your location value More

by ericatruss
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Recommend Dealer
Yes
Jun 14, 2026

Russ Darrow Metro Mazda responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Erica, feel free to contact us at your convenience. Jalen Moore jalen.moore@russdarrow.com

June 05, 2026

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recommend this dealer as the communication was prompt, clear and transparent on all the services they did More

by Wenhao
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gerald Schiller

Jun 05, 2026

Russ Darrow Metro Mazda responded

Thank you for recommending us and for highlighting our prompt, transparent communication during your Mazda CX-5 service. We’re glad the details of the work gave you confidence. We look forward to assisting you again. Jalen Moore jalen.moore@russdarrow.com

June 04, 2026

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great team at Metro Mazda! I have bought 4 cars from this team in the past 4 years! Jalen, Zoe, Bruce, Nick, and Brandon are the dream team! More

by gwenmcdonald7
Sales Price Transparency
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Purchase Time
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Recommend Dealer
Yes
Jun 04, 2026

Russ Darrow Metro Mazda responded

It’s wonderful to see your loyalty over the past four years and four vehicle purchases. Jalen, Zoe, Bruce, and Nick appreciate being part of your experience. Thank you for choosing us again. Jalen Moore jalen.moore@russdarrow.com

May 31, 2026

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Russ Darrow Mazda is AMAZING! !! Always courteous,professional and attentive!!!!!! My experience is always top tier More

by PRESENSEOFAQUEEN
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba

May 31, 2026

Russ Darrow Metro Mazda responded

Thank you for the fantastic feedback on your Mazda CX-30 service. We’re delighted our team provided courteous, professional, and attentive care. We look forward to supporting your next visit. Jalen Moore jalen.moore@russdarrow.com

May 31, 2026

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They do a great job of telling me what my car needs and showing prices up front. More

by heatherryan00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Mazaba, LANDON HILL

May 31, 2026

Russ Darrow Metro Mazda responded

Our service team is glad we could clearly explain what your Mazda CX-5 needed and show pricing upfront. Thank you for sharing your feedback. Jalen Moore jalen.moore@russdarrow.com

May 30, 2026

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Victor was friendly and really explained what was needed on my car. He also explained what will be needed in the future. He did a great job helping me with my oil change. More

by Cheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2026

Russ Darrow Metro Mazda responded

Thank you for the five-star rating! We’re glad Victor clearly explained today’s service and future maintenance while performing your oil change. Enjoy your Mazda. Jalen Moore jalen.moore@russdarrow.com

May 29, 2026

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Employee Rating

He is always very friendly and upfront with costs I appreciate his knowledge and it's nice to see a consistent face there More

by chels_mack
Recommend Dealer
Yes

Other Employees Tagged: Bruce Carrick

May 30, 2026

Russ Darrow Metro Mazda responded

We’re glad you appreciate Bruce’s friendly approach and upfront cost explanations during your Mazda CX-50 service. It’s rewarding to know that his consistent presence and expertise gave you confidence. We look forward to assisting you again. Jalen Moore jalen.moore@russdarrow.com

May 29, 2026

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Employee Rating

Always a good experience here. From the purchase of my vehicle to the maintenance of my vehicle. Staff is courteous and helpful. More

by thompson.judy77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gerald Schiller

May 29, 2026

Russ Darrow Metro Mazda responded

It’s wonderful to hear that both buying your Mazda CX-5 and its maintenance visits have been smooth with our courteous and helpful team. We appreciate you sharing your kind feedback. We look forward to welcoming you back for any future needs. Jalen Moore jalen.moore@russdarrow.com

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