Russ Darrow Nissan of Milwaukee

perfect! My experience at the Russ Darrow Dealership was outstanding. they had the ability to reply to all of my inquires about the car that is new They took t My experience at the Russ Darrow Dealership was outstanding. they had the ability to reply to all of my inquires about the car that is new They took the time to explain all the features and gave me a great deal on financing. Based on what I told them I was looking for they found the perfect car for me! More

Thanks to the fantastic service My experience at Russ Darrow was amazing. Russ Darrow was patient and knowledgeable, helped us get the vehicle at a good price.  one of the best sales My experience at Russ Darrow was amazing. Russ Darrow was patient and knowledgeable, helped us get the vehicle at a good price.  one of the best sales people we have ever encountered. The process was smooth and easy. More

very friendly and professional My experience at the Russ Darrow Dealership was outstanding. It was such a pleasure dealing with all the members at the dealership. The customer servi My experience at the Russ Darrow Dealership was outstanding. It was such a pleasure dealing with all the members at the dealership. The customer service and quality of repairs are excellent. they had the exact car we have been looking for More

Terrible Customer Service When you go back to the dealership to sign the paperwork and are told the car has been sold to someone else would you want to do business with that de When you go back to the dealership to sign the paperwork and are told the car has been sold to someone else would you want to do business with that dealership? More

They worked very hard for me I had a great experience at Russ Darrow I had not financed a car or purchased from a dealership for a long time Thank you for the great customer servi I had a great experience at Russ Darrow I had not financed a car or purchased from a dealership for a long time Thank you for the great customer service They answered all questions I had. More

Customer not satisfied Dome Lights, tire rod, car alarm, oil lights and many other problems accord the next day after getting the car. I'm not satisfied at all do to these Dome Lights, tire rod, car alarm, oil lights and many other problems accord the next day after getting the car. I'm not satisfied at all do to these issues happing the very next day More

Not a good experience We requested and received a confirmation of the online “E-Price” for a Nissan pathfinder from Russ Darrow Nissan. The email confirmed all of the foll We requested and received a confirmation of the online “E-Price” for a Nissan pathfinder from Russ Darrow Nissan. The email confirmed all of the following: 2015 Nissan Pathfinder SV, Exterior Color: Cayenne Red, VIN Number, Interior Color: Charcoal, Stock number, Engine: 6 Cyl, Miles: 5, Transmission: CVT with Xtronic, and the E-Price - $29,322.00 . (compared to the MSRP $36,080) The emailed price $29,322 was $6,758 under – a great deal right! It was exactly what we were looking for. We set up an appointment and test drove the car. We told the salesman we would take the car at the “E-Price” He said ok and went to tell his sales manager. Everything was fun to this point. He came back with a piece of paper, an offer sheet I think, that showed a price more than $6.000 over the price Russ Darrow emailed me that morning before I made the appointment for a test drive and they included in that much higher price a $600 credit for graduating college within 2 years which didn’t even apply. I thought it fair to compare the E-Price $29,322 to the MSRP $36,080 but they also added the $885 delivery charge into the price which was included in the MSRP. The worst part of the experience is that Russ Darrow never acknowledged the e-price. I expected to pay about $31,822 to cover taxes ($1,500) title fee ($100) trailer hitch and harness ($500) maybe a set-up fee (say $200-400); or about $2500 more than the quoted E-Price and close the deal. The salesman never acknowledged that there ever was E-Price. It too k an hour to negotiate the real sale price which is nearly $1500 more than I expected. The deal is maybe ok but not the great deal I thought Russ Darrow had offered and I was expecting. Russ Darrow never explained what was not included in the price they emailed and they pretended like that number never existed or was immaterial. I could go on. Car dealers have a terrible image and Russ Darrow did nothing to change that in my mind. And to top off a bad buying experience, Russ Darrow made us set around for nearly 2 ½ hours waiting for someone to close the deal after we agreed on a price by 1:15. We spent from 10:40 am to 4:40 pm to buy a car. Russ Darrow has a lot of work to do. I will say, Johnny, the salesman was very knowledgeable and friendly. I know that is his job but we liked him. I also liked, David, who I met the first time I came in earlier in the week. Buying a car should be fun. All I want is honesty. Buying from Russ Darrow left a bad taste in my mouth. I just don’t know if they are better or worse than other dealers. More

great job from Russ Darrow I always dread having to go car shopping My salesperson was very patient and helpful in explaining how everything worked. They were very helpful throu I always dread having to go car shopping My salesperson was very patient and helpful in explaining how everything worked. They were very helpful through the whole process of buying the car I ended up getting. Very big thanks to the crew over at Russ Darrow! More

Customer service leaves much to be desired I initially called this dealership to inquire about a car I saw online. The Carfax said the car had sustained some minor damage, but the person on the I initially called this dealership to inquire about a car I saw online. The Carfax said the car had sustained some minor damage, but the person on the phone said it has been repaired. Pleased with this response, I set up an appointment to see the car that day. I test drove it and decided to buy because it was a great deal. However, I did notice that the car still had some cosmetic damage, despite the fact that the person I first talked to said it had been fixed. We agreed on a price (NOTE that they tried to tack on a $500 extra charge for not financing with them - really slimy of them) and I then proceeded to wait 2.5 hours to fill out the paperwork because there was only one "finance guy" working. While I waited, I was told the car was being washed and prepared for me to take it home. When I looked at the car later, I saw that the car had barely been cleaned. There were still plenty of large, visible dirt spots on the hood - if it was washed at all, it was definitely a sloppy job and my car didn't look clean. I had also arranged for my old car to be brought back to me (I live 1.5 hours away) at a later date. In addition to not having my car back when the dealer said I would, I was not contacted to let me know that the plans had been changed. When I called to inquire about my car being brought back to me, I spent a lot of time on hold and getting directed to voicemails before I finally reached a manager who was rude and made me feel like I was in the wrong for being upset. My car is great, but I am very disappointed in the customer service I received. I feel like once they had my money, they didn't care about my experience or my needs anymore, and I think that's a terrible way to treat paying customers. Long story short, there are plenty of dealerships out there that go out of their way to make everything nice for their customers and give great service. Save your time, energy, and money by going to one of those instead. More

I AM DONE WITH NISSAN!!! I agree with the people that has rated this dealership a 1 star rating. There are some VERY DIS-HONEST sales people at this dealership. They will ev I agree with the people that has rated this dealership a 1 star rating. There are some VERY DIS-HONEST sales people at this dealership. They will even take advantage of people that are ill. I mentioned I was diabetic and could not stay much longer, and I was kept (I think) intentionally to take advantage of the situation. I believe they are immune to customers writing to the BBB. The district office seems to stick by the sale person(s) without any real satisfaction. I was there recently for an oil change. The cashier was very rude. When I received a courtesy call, I mentioned this and was referred to customer service, and the person said he would talk to her and get back to me. Well, that never happened. I will start taking my car to a regular service place for an oil change and other repairs. I AM DONE WITH NISSAN!!!! More