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Russ Darrow Nissan of Milwaukee - Service Center
Milwaukee, WI
412 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
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Service Communication
412 Reviews of Russ Darrow Nissan of Milwaukee - Service Center
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December 13, 2019
Went into Russ Darrow Nissan for oil change and tire rotation with no appointment and in and out within 40 minutes!! Travis was helpful and awesome rotation with no appointment and in and out within 40 minutes!! Travis was helpful and awesome More
by JT12
Employees Worked With
December 07, 2019
Upon arrival it took quite awhile for to be acknowledged, but the rest of the service went well. Quick in and out. No pressure to add extra services that was not needed. but the rest of the service went well. Quick in and out. No pressure to add extra services that was not needed. More
by Kaye
Employees Worked With
Joseph Villicana
November 20, 2019
I had an oil change scheduled for 7am on a Saturday. I was lit by 815am. Very prompt service. The advisor was helpful and friendly, and made for a pleasant experience. was lit by 815am. Very prompt service. The advisor was helpful and friendly, and made for a pleasant experience. More
by Sem11
Employees Worked With
October 18, 2019
Warranty Work Great communications and showed genuine concern by asking a lot of questions to ensure issue was being addressed. Travis kept me in the loop during th Great communications and showed genuine concern by asking a lot of questions to ensure issue was being addressed. Travis kept me in the loop during the diagnostic which was very appreciated. More
by Nissan guy
Employees Worked With
October 15, 2019
Horrible customer relations in their service department I would just like to write a little post to let you know what my experiences are and what you can expect from their service department. I have tried o I would just like to write a little post to let you know what my experiences are and what you can expect from their service department. I have tried on several occasions to get ahold of a Charles that is a service writer and yet have not heard back from him since September 25 2019. So then I have two phone messages in now with a Paul lecher and he is the service manager at this location. STILL NO CALL BACK! More
by Mark Cardinal
October 08, 2019
Joseph Weil was so unhappy with my customer service satisfaction survey answers he stalked me on social media and then commented on public posts I made using homophobic slurs and other hate speech. satisfaction survey answers he stalked me on social media and then commented on public posts I made using homophobic slurs and other hate speech. The customer service satisfaction reviews are not anonymous and if you have a bad experience and tell the truth about it, this man will track you down and intimidate you. If you complain about it to his superiors they will shrug you off and tell you that he’s a loyal hard worker and good help is hard to find. More
by Neverforget
Employees Worked With
October 01, 2019
Good service provided. I appreciate Travis Wise’s assistance. Everything promised was delivered and a rental was provided because the part had to be ordered. assistance. Everything promised was delivered and a rental was provided because the part had to be ordered. More
by MF
Employees Worked With
September 26, 2019
Not consistent labor price. I went for oil change last april. It was very good experience. I was told to change the rotor and brakepad next time. So, I followed up for oil chang I went for oil change last april. It was very good experience. I was told to change the rotor and brakepad next time. So, I followed up for oil change. This time it was good. I changed the oil and rotor and brakepads. I don’t have any comments on service but the pricing. I paid 15$ for labor last time for oil change and it went to 30 (100% increment). I found it after i compared last time’s receipt. More
by Newone
Employees Worked With
Charles Yang
September 23, 2019
Quick affordable service When I called to inquire about a service appt, joe got me set up right away and came in under the estimate! Made my day When I called to inquire about a service appt, joe got me set up right away and came in under the estimate! Made my day More
by Kirsten
September 20, 2019
Had a 30,000 mile car inspection The service technician (Charles Yang) was friendly and professional. He explained everything that was to be serviced on my SUV. I was very satisfied w The service technician (Charles Yang) was friendly and professional. He explained everything that was to be serviced on my SUV. I was very satisfied with everything done. He answered all my questions so that I fully understood what needed to be done to my vehicle More
by Peuper
Employees Worked With
I talked with mechanic but did not get name, Charles Yang
