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Russ Darrow Nissan of Milwaukee - Service Center

Milwaukee, WI

4.6
387 Reviews
Call Service Center (414) 867-6263

387 Reviews of Russ Darrow Nissan of Milwaukee - Service Center

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April 02, 2025

excellent customer service. My adviser Shaun was very professiona Shaun was awesome.Communicated with me well and good care of my vehicle.He is a professional service advisor More

by WOLDEMICHAEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Sellers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2025 -

Russ Darrow Nissan of Milwaukee responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Nissan of Milwaukee, we look forward to having you as a valued customer for many years to come! Matt Hansen matt.hansen@russdarrow.com

April 02, 2025

I was not given truthful information, the charge of $195. 00 was a ripoff, all I wanted to know was how much it would cost to replace the oxigen sensor that I knew would have to be replaced and all he had to More

by theodore.k.johnson
Recommend Dealer
No
Employees Worked With
Travis Wise
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2025 -

Russ Darrow Nissan of Milwaukee responded

We're sorry, Theodore, to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Matt Hansen matt.hansen@russdarrow.com

April 01, 2025

Had my oil change . only problem did not like that. They did not resent the oil change counter, and if you change the oil, I don’t see how you didn’t notice that so toda More

by MCCOYDAVID74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Weil
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2025 -

Russ Darrow Nissan of Milwaukee responded

Thank you, David, for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Matt Hansen matt.hansen@russdarrow.com

March 30, 2025

The service and Joe is always great at Ross Darrow. I will recommend them to others. More

by DEBBIEMH0512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Weil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Russ Darrow Nissan of Milwaukee responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Matt Hansen matt.hansen@russdarrow.com

March 30, 2025

Everyone that made my car buying experience at Russ Darrow was knowledgeable and competent. It was great! More

by WBOGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Lecher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Weil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Wise
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrus Farahbakhsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2025 -

Russ Darrow Nissan of Milwaukee responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Nissan of Milwaukee, we look forward to having you as a valued customer for many years to come! Matt Hansen matt.hansen@russdarrow.com

March 28, 2025

I love coming to Nissan for service on my car, I know my car will get the best service and it will get completed correctly . More

by KRICKS324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cyrus Farahbakhsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure of his name
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Mar 28, 2025 -

Russ Darrow Nissan of Milwaukee responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Nissan of Milwaukee. Matt Hansen matt.hansen@russdarrow.com

March 26, 2025

I Have no Problem with services. I have nothing else to say. The service was great More

by betty-allen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Wise
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2025 -

Russ Darrow Nissan of Milwaukee responded

Thanks for sharing your thoughts about your experience with Russ Darrow Nissan of Milwaukee. We appreciate your business and hope to see you again soon! Matt Hansen matt.hansen@russdarrow.com

March 25, 2025

Great location. Friendly staff. Provides information and updates on your vehicles service. Provides a video of the inspection. Great waiting area. And timely deliver More

by SJBEAUTIFUL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Wise
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2025 -

Russ Darrow Nissan of Milwaukee responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Matt Hansen matt.hansen@russdarrow.com

March 25, 2025

First time coming in for an oil change and tire rotation. Service was on time, I was kept informed, and comfortable waiting room. Glad I bought my vehicle here ! More

by LAUREEN1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Wise
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2025 -

Russ Darrow Nissan of Milwaukee responded

Thank you, Laureen, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Matt Hansen matt.hansen@russdarrow.com

March 22, 2025

They are efficient in servicing my vehicle and each time I have been there I have received great customer service. More

by Booker_Ericka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Poulos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Russ Darrow Nissan of Milwaukee responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Nissan of Milwaukee, Ericka, we look forward to having you as a valued customer for many years to come! Matt Hansen matt.hansen@russdarrow.com

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