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Erin Poulos
Erin Poulos at Russ Darrow Nissan of Milwaukee

Erin Poulos

Service Advisor

Russ Darrow Nissan of Milwaukee

11212 W Metro Auto Mall
Milwaukee, WI 53224

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4.9
40 Reviews
4.9

40 Reviews

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40 Reviews of Erin Poulos

June 23, 2025

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Employee Rating

They were very nice and kind and good personality but they took the time to answer my question. More

by DENASMIT456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Lecher, Joseph Weil, Travis Wise, Cyrus Farahbakhsh, Shaun Sellers, Gerald Schiller

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Jun 23, 2025

Russ Darrow Nissan of Milwaukee responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Nissan of Milwaukee, we look forward to having you as a valued customer for many years to come! Matt Hansen matt.hansen@russdarrow.com

June 20, 2025

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Employee Rating

I’ve been getting my car serviced here since I got it in 2020 and they always take good care of me and my vehicle. More

by AJANEEP1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Wise

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Jun 20, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Nissan of Milwaukee. Matt Hansen matt.hansen@russdarrow.com

June 15, 2025

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We have been taking our cars for service here for 11 years and are extremely satisfied with their service dept. We have also purchased two cars at this dealership and have been very happy with our deal More

by Suetholz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Lecher, Joseph Weil, Travis Wise, Cyrus Farahbakhsh, Shaun Sellers, Gerald Schiller

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Jun 15, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Nissan of Milwaukee to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Hansen matt.hansen@russdarrow.com

June 10, 2025

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I was handled as a priority and with a great customer service. 10/10 will recommend More

by ALAKEIDRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerad Brockel, Matthew Hansen, Jimmy V

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Jun 10, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Nissan of Milwaukee. Matt Hansen matt.hansen@russdarrow.com

June 05, 2025

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Erin is great advisor. But i find the service a bit pricey. Can it be reduced? More

by YASHPARIKH.CP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 05, 2025

Russ Darrow Nissan of Milwaukee responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Matt Hansen matt.hansen@russdarrow.com

May 29, 2025

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Very good! Erin was very polite and professional! Service was done fast! Russ Darrow dealership is the best! More

by Larisa Mazur
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 29, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Nissan of Milwaukee. Matt Hansen matt.hansen@russdarrow.com

May 23, 2025

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Than you for taking care of me, Erin! Service was completed in timely fashion. Well dine More

by GOLFMOM2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 23, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Matt Hansen matt.hansen@russdarrow.com

May 18, 2025

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Erin was amazing, as always. I was shocked to see the cashier in pajama bottoms fleece socks and slippers however. More

by MWichman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerad Brockel

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May 19, 2025

Russ Darrow Nissan of Milwaukee responded

Thanks for your feedback on your recent visit to our dealership. I'm glad to hear that our staff was able to assist you and that you had such a positive experience working with Erin! We appreciate your informing us of your concern and will follow up with our team. Matt Hansen matt.hansen@russdarrow.com

May 17, 2025

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Employee Rating

Erin always keeps me informed of where we're at with the services my Maxima needs as well as what my options are. She represents Russ Darrow in a very professional manner! More

by brewciti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 17, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Erin met your expectations. Thank you again for choosing Russ Darrow Nissan of Milwaukee. We look forward to having you as one of our valued customers for many more years to come! Matt Hansen matt.hansen@russdarrow.com

May 12, 2025

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Employee Rating

Erin effectively communicated what happened with my tire when it was previously serviced here and how it was remedied.. she also explained what to look for and how to purchase new tires when needed! Thank y More

by T_MCRAYTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shaun Sellers

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May 12, 2025

Russ Darrow Nissan of Milwaukee responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matt Hansen matt.hansen@russdarrow.com

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