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Russ Darrow Nissan of West Bend - Service Center

West Bend, WI

4.7
246 Reviews
Call Service Center (262) 429-8107

246 Reviews of Russ Darrow Nissan of West Bend - Service Center

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January 15, 2025

I have always had a good experience going to this dealership. The service department is friendly and on top of all my needs.on my last visit they sent me a video of the inspection they did and the se More

by Lynda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember his name ,sorry
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Jan 16, 2025 -

Russ Darrow Nissan of West Bend responded

Lynda, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Nissan of West Bend, we look forward to having you as a valued customer for many years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

January 15, 2025

Easy to work with. Responsive to questions. Kept me informed about process. Brandon was great More

by lboelter2
Recommend Dealer
Yes
Employees Worked With
Brandon Wilder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brandon met your expectations. Thank you again for choosing Russ Darrow Nissan of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

January 14, 2025

The service was excellent and very efficiently done. I appreciated the service video as well. More

by COACHHAEFS14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Lecher, Adam Retzlaff
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Jan 14, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Nissan of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

January 14, 2025

Everyone was friendly and accommodating and went above and beyond to make sure I and my family were taken care of despite their dealership humor. More

by SSCHROEDER2
Recommend Dealer
Yes
Employees Worked With
Sam Champney & some guy named Tony
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Jan 14, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

May 26, 2022

Always great service. We come from out of town and the are very accommodating. Roger Abfall is always very good to work with. More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Abfall
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March 22, 2022

When there was a miscommunication on appointment date, the service manager was extremely professional and courteous and was able to accommodate my needs. Staff is top notch. More

by jstrass1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger in Service department. , Taylor Lecher, Adam Retzlaff
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February 25, 2022

Oil change took over 1 hour. Car was inspected but previous visits were much shorter. More

by Geek
Recommend Dealer
Yes
Employees Worked With
Not sure
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February 23, 2022

Great service as always. My repairs were done timely and accurately, and as an added over the top touch of customer service they washed my car. More

by Michalenos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger
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January 31, 2022

Fast and friendly service! They were excellent to work with as usual. Keith is the best service manager I have worked with! I would recommend the service department to anyone. More

by BH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith McGinnis
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January 19, 2022

Good service will use again and they kept me informed about everything they were doing More

by TrainsTrainsandTrains
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith McGinnis
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