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Russ Darrow Nissan of West Bend

Overview Employees Reviews (345) Inventory (139)

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COVID-19
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Home Delivery

Service Pickup & Delivery

No Contact Transactions

Virtual Appointments

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Russ Darrow Nissan of West Bend

Name: Russ Darrow Nissan of West Bend
Address: 2665 W Washington St, West Bend, WI, 53095, US
Telephone: (262) 346-9461
Rating: 4.8

4.8

345 Lifetime Reviews

2665 W Washington St, West Bend, Wisconsin 53095 Directions

Sales: (262) 346-9461

Service: (262) 429-8101

Parts: (262) 429-8101

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Excellent

96% Recommended

4.8

345 Lifetime Reviews

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A dealership's rating is calculated by averaging scores from reviews received in the past 24 months

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The Russ Darrow Group feels strongly about the need to support the communities that we serve at a time when they need it most. Our business has been determined to be an “essential business” by Governor Evers, and being designated as such is supported by every significant national organization related to the auto industry. Helping to reduce the total cost of vehicle ownership, through enhanced incentives, low or zero percent interest rate financing, deferred payment options up to four months, near record high trade in values, more competitive insurance quotes or just refinancing existing loans are all things we can offer to help improve the financial condition of our customers or any consumer. In addition, many other businesses considered to be “essential” have transportation needs that need to be met in order to provide their “essential” services. Keeping them on the road and available to support the communities they serve is imperative. There are other reasons that we are “essential” to help consumers at this time related to the “need” buyer, such as replacement of total loss vehicles and lease or loan terminations just to name a few. With regard to vehicle service operations, providing essential services to help keep reliable, individual transportation on the roads through needed maintenance and repair at time when people need it most, is equally important in our opinion. At the same time, we are able to keep our employees working to earn a living and help keep the economy in our communities going. We do provide vehicle pick up and delivery services along with virtual online vehicle shopping for those customers who prefer not to or are unable to visit our dealerships in person. We also are working very hard to provide a safe and professional environment in our dealerships by adhering to the best practices to support the safety, health and well being of all customers and our employees. Working together, with our dedicated and loyal employees, our customers and in our communities, we will get through this together! In good health, The Russ Darrow Group Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. During these past four decades Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.

Top Reviewed Employees

Melanie Leinen

Hospitality and Shuttle Driver

5.0

View 74 Reviews

Taylor Lecher

Service Advisor

4.9

View 54 Reviews

Chris Loebel

Sales and Leasing Consultant

4.9

View 47 Reviews

Jacob Wilson

salesperson

5.0

View 16 Reviews

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Latest Reviews

May 12, 2020

"So over Dana was great when we had signed the paperwork..."

- Maxima

So over Dana was great when we had signed the paperwork for the car. Any follow-ups after have been ignored. She was helping us get our refund on a previous warranty with Russ Darrow since this is the 3rd car we have bought from the group. I asked if she could help me follow up with the process or at least tell me who to call... 4 weeks later and an email every 4 days. NOTHING back. Its crazy all she had to do is just email back. But it goes to show she has your interest in mind when your buying. Getting a customer is easy keeping one is way different.. on the other hand the Manager Chris.. 100% took care of any questions I had and took care of any concerns. I see no reason why I would have to go above Dana to get a simple question answered by email. Still waiting from Dana

Employees Worked With

Dana Kay Behm

1.0

Chad Ellis

5.0

May 06, 2020

"Great service Dept. Good communication. Taylor did all..."

- Davidhjr

Great service Dept. Good communication. Taylor did all she could to help me with my vehicle. They even washed my truck before pulling it up for me.

Employees Worked With

Taylor Lecher

5.0

Adam Retzlaff

5.0

May 03, 2020

"Kenny was an awesome Sales team member to work with! He..."

- ashley.p

Kenny was an awesome Sales team member to work with! He made the process easy. I would recommend him to anyone looking for a vehicle!

Employees Worked With

Dana Kay Behm

5.0

Jacob Wilson

5.0

Other Employees : Kenny

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Photos & Amenities

Customer Lounge Area
Instant Financing
Free WiFi
Quick Lube
Vending Machines
Television
Shuttle Service
Rental Car Service Onsite
Free Loaner Cars
Free Drinks
Free Coffee
Express Service
Drive-In Service
Cable TV
Children's Play Room
Automated Car Wash
Authorized Parts Store
Authorized Accessories Store
After Hours Drop-Off

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Russ Darrow Nissan of West Bend

Excellent

96% Recommended