Russ Darrow Nissan of West Bend - Service Center

Service director Keith McGinnis was phenomenal. He was kind, informative, answered questions, and even took the time to place the updated registration sticker on my SUV himself. The female cashier on chec kind, informative, answered questions, and even took the time to place the updated registration sticker on my SUV himself. The female cashier on checkout was also very helpful and kind. I was very impressed with the customer service I saw being given to all customers at this location. I typically go to a Nissan dealership in the Milwaukee area, but found this place by accident when looking for a service center that also completed emissions testing. I will be coming up here from now on due to the excellent customer service. It's been years since I've seen this type of excellent customer service at a dealership... or really anywhere for that matter. More

It seems like the service dept at West Bend looks for reasons to not do warranty work. I have an issue with a muffler and the mechanic said it was damaged in an accident. I don't see any physical damag reasons to not do warranty work. I have an issue with a muffler and the mechanic said it was damaged in an accident. I don't see any physical damage to the muffler. More

Brought my car in twice for recall and cruise control issues. Taylor epitomizes excellent customer service. Everyone was very friendly and concerned that I was satisfied with the service I received. issues. Taylor epitomizes excellent customer service. Everyone was very friendly and concerned that I was satisfied with the service I received. More

Great service and department was great handling my service but vehicle was in shop for a month and dealer doesn’t offer loaners, dealership would get 5 stars if they offered loaners during service service but vehicle was in shop for a month and dealer doesn’t offer loaners, dealership would get 5 stars if they offered loaners during service More

I had Low tire pressure for the second time on the same driver side rear tire. They found a nail in the tire and plugged it. driver side rear tire. They found a nail in the tire and plugged it. More

The people here are top notch and really did an excellent job in making us feel welcome and meeting our vehicles maintenance need. Beautiful location. Beautiful people. job in making us feel welcome and meeting our vehicles maintenance need. Beautiful location. Beautiful people. More

First oil change and tire rotation went good at Nissan in West Bend. Easy to schedule didn't have to wait long for an appointment. Also, for the second time addressed an issue with the headlights/lamp unit, West Bend. Easy to schedule didn't have to wait long for an appointment. Also, for the second time addressed an issue with the headlights/lamp unit, which was present when we purchased the car from Russ Darrow Metro Mall in May, which after some discussion with Keith the manger in West Bend, he agreed to help us look into. Hopeful that will be resolved positively by Russ Darrow! More

Excellent experience top notch!! Great communication and price was lower than estimated. Write up was quick and easy the communication was great throughout the repair process. Great job by all. price was lower than estimated. Write up was quick and easy the communication was great throughout the repair process. Great job by all. More

I came in for a oil change and was greeted by the nicest person ever Melanie. She is the definition of customer service. She told me anytime I’m in the area t, to stop by for a car wash. It’s not often person ever Melanie. She is the definition of customer service. She told me anytime I’m in the area t, to stop by for a car wash. It’s not often that people take time to say hi to a customer. It is much appreciated More

Melanie brings parts to us whenever we work on a Nissan vehicle. She is always pleasant, friendly, efficient and accurate. It is a pleasure to have her deliver to us. vehicle. She is always pleasant, friendly, efficient and accurate. It is a pleasure to have her deliver to us. More