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Russ Darrow Nissan of West Bend - Service Center
West Bend, WI
209 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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210 Reviews of Russ Darrow Nissan of West Bend - Service Center
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June 11, 2019
VW Maintenance The service staff are super friendly and help me to take good care of my VW Tiguan by completing all ongoing maintenance even though it is not a Nissa The service staff are super friendly and help me to take good care of my VW Tiguan by completing all ongoing maintenance even though it is not a Nissan vehicle. More
by VW
Employees Worked With
Taylor Lecher, Melanie Leinen
June 06, 2019
Service department is top notch Very personable staff. Melanie and Taylor were very personable and accommodating while I waited. The waiting area was comfortable and offered many une Very personable staff. Melanie and Taylor were very personable and accommodating while I waited. The waiting area was comfortable and offered many unexpected amenities. I was impressed from the minute I called to schedule my appointment. More
by Tracy77
Employees Worked With
Taylor Lecher, Melanie Leinen
May 13, 2019
Great service! The ladies at the desk were amazingly welcoming and helped me understand the process of getting my car tuned up. Melanie and Danielle and Danna are re The ladies at the desk were amazingly welcoming and helped me understand the process of getting my car tuned up. Melanie and Danielle and Danna are recommended. More
by BigMitchh
Employees Worked With
Dana Kay Behm, Melanie Leinen, Danielle Hagen
May 09, 2019
Quick diagnosis. Diagnosed the problem. Let me know, with detail, that part was ordered and how long repair would take. Was nice to know what the entire process entail Diagnosed the problem. Let me know, with detail, that part was ordered and how long repair would take. Was nice to know what the entire process entailed. More
by Alb
Employees Worked With
Danielle Hagen
April 03, 2019
Oil Change I was in the area, and just stopped in with no appointment for an oil change. I was greeted by Melanie in the service department. Very nice, showed me I was in the area, and just stopped in with no appointment for an oil change. I was greeted by Melanie in the service department. Very nice, showed me the very nice customer waiting area and made me a cup of coffee. Very pleasant experience.... More
by Packets2010!
Employees Worked With
Adam , Melanie Leinen
March 16, 2019
Disappointed Get a 9500 mile service oil change and inspection for anymaintenance needed was just fine, but upon request at time of service to get an upgrade on Get a 9500 mile service oil change and inspection for anymaintenance needed was just fine, but upon request at time of service to get an upgrade on Titan Xd lockable tailgate upgrade and would happily pay for it the service department failed to get back to me. So if you want service done dealership is just ok, but want to get more to upgrade your vehicle choose a different dealership that actually cares about what the customer wants. More
by drg1374
Employees Worked With
Taylor Lecher, Dale Janus
March 15, 2019
Flexible fast and welcoming service!! Thank you Melanie!! My first Nissan Armada service...This dealership got me in fast for same day oil change service and with a warm hospitable welcome, thank you Melanie! My first Nissan Armada service...This dealership got me in fast for same day oil change service and with a warm hospitable welcome, thank you Melanie!!, I would certainly recommend this dealer to those that look for flexibility, convenience and want to be treated with first class service! Thanks Melanie and the Russ Darrow Group! More
by Prime Animal
Employees Worked With
Taylor Lecher, Melanie Leinen
March 13, 2019
Service Experience Friendly folks and great service. Waiting area is comfortable and extra clean. Everything you would want as a customer to make your visit as pleasant Friendly folks and great service. Waiting area is comfortable and extra clean. Everything you would want as a customer to make your visit as pleasant as possible. More
by JP
Employees Worked With
Melanie Leinen
March 07, 2019
Friendly, efficient Had my car in for a recall. Melanie was extremely friendly. Car was fixed in just under an hour. Facility was very clean. One observation...the mu Had my car in for a recall. Melanie was extremely friendly. Car was fixed in just under an hour. Facility was very clean. One observation...the music over the PA system was kind of loud plus the 2 TV's were loud. Made for a cacophony of noise. More
by Apple
Employees Worked With
Melanie Leinen
February 25, 2019
Johnny on the spot dealership Great service, very customer focused, super clean facility. Appears to be very well run. Been here 3 times...always get car in on time, service done r Great service, very customer focused, super clean facility. Appears to be very well run. Been here 3 times...always get car in on time, service done right. Don't feel price gouged like at most dealers; pricing very reasonable. Highly recommended. More
by Todd
Employees Worked With
Taylor Lecher, Melanie Leinen, Dale Janus
