Russ Darrow Nissan of West Bend - Service Center

Oil Change I was in the area, and just stopped in with no appointment for an oil change. I was greeted by Melanie in the service department. Very nice, showed me I was in the area, and just stopped in with no appointment for an oil change. I was greeted by Melanie in the service department. Very nice, showed me the very nice customer waiting area and made me a cup of coffee. Very pleasant experience.... More

Flexible fast and welcoming service!! Thank you Melanie!! My first Nissan Armada service...This dealership got me in fast for same day oil change service and with a warm hospitable welcome, thank you Melanie! My first Nissan Armada service...This dealership got me in fast for same day oil change service and with a warm hospitable welcome, thank you Melanie!!, I would certainly recommend this dealer to those that look for flexibility, convenience and want to be treated with first class service! Thanks Melanie and the Russ Darrow Group! More

Service Experience Friendly folks and great service. Waiting area is comfortable and extra clean. Everything you would want as a customer to make your visit as pleasant Friendly folks and great service. Waiting area is comfortable and extra clean. Everything you would want as a customer to make your visit as pleasant as possible. More

Friendly, efficient Had my car in for a recall. Melanie was extremely friendly. Car was fixed in just under an hour. Facility was very clean. One observation...the mu Had my car in for a recall. Melanie was extremely friendly. Car was fixed in just under an hour. Facility was very clean. One observation...the music over the PA system was kind of loud plus the 2 TV's were loud. Made for a cacophony of noise. More

Johnny on the spot dealership Great service, very customer focused, super clean facility. Appears to be very well run. Been here 3 times...always get car in on time, service done r Great service, very customer focused, super clean facility. Appears to be very well run. Been here 3 times...always get car in on time, service done right. Don't feel price gouged like at most dealers; pricing very reasonable. Highly recommended. More

Gracious Hospitality The staff were very approachable during my visit . They went above and beyond to make sure I was being taken care . I would definitely recommend the s The staff were very approachable during my visit . They went above and beyond to make sure I was being taken care . I would definitely recommend the service center to anyone . More

Amazing Service I would just like to say the service given is top notch, from greeting customers the moment you walk-in to when you leave. Special thanks to the servi I would just like to say the service given is top notch, from greeting customers the moment you walk-in to when you leave. Special thanks to the service department for a quick diagnosis of the car issues and a fast repair to the vehicle. The timing on the repair ended up being less time then expected. I recommend seeing Patrick in sales if you are looking for a new vehicle he will make sure he puts you in the best fit car. Make sure you ask for Melanie if you go there she will make sure you concerns are heard and addressed as well as the store manager Glenn great conversation!! West bend location was well worth the drive for knowing that everything will be taken care of! More

Fast and courteous and thorough This was my first visit to Nissan of West Bend. I had made an appointment earlier the same day. The service advisor was knowledgeable and courteous This was my first visit to Nissan of West Bend. I had made an appointment earlier the same day. The service advisor was knowledgeable and courteous to his co-workers who had their various roles. I was directed to a clean waiting area where I went to read a book. Someone came out and showed me how to operate the fancy coffee machine. After a half hour or so another person came out and explained the work performed and how it was billed. I came in with an online coupon which they applied. There was no attempt to over-sell, but the advisor suggested what might need attention on my next visit. Then I paid the cashier, walked over to the heated area where the vehicle was waiting (it was minus 7 degrees outside). They raised the door for me and off I drove. Altogether a good experience! More