Russ Darrow Nissan of West Bend - Service Center

Perfect Overall Experience! For the moment I walked in the door with my wife to get a service quote for my 2001 Sequoia to the time the service was completed and paid for, everyo For the moment I walked in the door with my wife to get a service quote for my 2001 Sequoia to the time the service was completed and paid for, everyone I worked with was just awesome! Including the Parts Manager Erica Frymark, the Service Advisor Taylor Lecher and the General Manager Glenn Leinen. The entire team at this location has earned my trust and my business for a life time. Great job everyone and I must also say this ....... all of their personalities were genuine not just "put-on" for work. Thank you! More

Always nice The new dealership is really nice. Always prompt service with a pleasant waiting area. Convenient location and nice viewing area for visibility into t The new dealership is really nice. Always prompt service with a pleasant waiting area. Convenient location and nice viewing area for visibility into the service area. More

Love Russ Darro Nissan West Bend, WI My first visit to this beautiful, new state-of-the art facility in West Bend. Thoroughly delighted with the personal and friendly reception I received My first visit to this beautiful, new state-of-the art facility in West Bend. Thoroughly delighted with the personal and friendly reception I received from the staff. Very comfortable, outstanding facility. Arrived without appointment for 5k service on my new Murano. No waiting. I am thrilled with this outstanding experience. Thank you! More

Oil Change Very professional and quick service. I was in and out in less than a half hour. The waiting room was very comfortable with beverages and snacks prov Very professional and quick service. I was in and out in less than a half hour. The waiting room was very comfortable with beverages and snacks provided. More

Fine people Work done was fast an efficiently done. The sales people were friendly and helpful, especially Melanie. It's good to have them in West Bend. Work done was fast an efficiently done. The sales people were friendly and helpful, especially Melanie. It's good to have them in West Bend. More

Oil change Great hospitality. Greeted with a friendly smile. Professional job. Clean store. Friendly staff. Oil change was well done. Satisfied with services. Great hospitality. Greeted with a friendly smile. Professional job. Clean store. Friendly staff. Oil change was well done. Satisfied with services. Melanie was a delight to work with. More

Excellent customer service in the service department I’ve been coming to this dealership for the last month after purchasing a used car. I purchased a package that included free car washes and oil change I’ve been coming to this dealership for the last month after purchasing a used car. I purchased a package that included free car washes and oil changes. This winter has been very salty, so this is the fourth or so time I’ve come in. Every single time I’m met with excellent customer service. The interior and waiting area is beautiful and brand new. The best part is they have a lovely kids room. When I happen to have my step-son with me it’s very entertaining and even educational. Plus they have refreshments available. On my latest visit a lovely woman named Melanie visited with us and gave my stepson a cute stuffed animal and got him a cup for water. It was so thoughtful and really made him happy. More

Tire pressure We were working with Geordie Boucher and they could not help us with the final step of the process. Tyler stepped in and volunteered to help finalize We were working with Geordie Boucher and they could not help us with the final step of the process. Tyler stepped in and volunteered to help finalize the tire pressure. More

Service lite kept coming on I was politely greeted by Taylor . She answered all my questions & kept me updated on the work that was being done. They also washed my vehicle. I was politely greeted by Taylor . She answered all my questions & kept me updated on the work that was being done. They also washed my vehicle. Taylor was awesome. More