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Russ Milne Ford
Macomb, MI
332 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 332 reviews
June 12, 2020
Best ford dealership around. Brian Litz went above and beyond to get my wife into a new explorer. He brought the vehicle and paperwork to my work to sign and even returned my current leased vehicle. Highl beyond to get my wife into a new explorer. He brought the vehicle and paperwork to my work to sign and even returned my current leased vehicle. Highly recommend! More
by Jeff K
Employees Worked With
Brian Litz
June 06, 2020
FANTASTIC EDGE Purchased a wonderful 2020 Ford Edge red exterior with beige leather seats and a big moon roof this past week...We had a Super salesman, Drew McCrac Purchased a wonderful 2020 Ford Edge red exterior with beige leather seats and a big moon roof this past week...We had a Super salesman, Drew McCracken...His personal character and expertise helped us find the best SUV for both our needs financially and the mechanics of the SUV... The Edge has an eco-boost to provide more power when needed...The bumps are taken with ease giving the ride an A+ in comfort. The driver and passenger front seats are both electric giving more ease in adjusting your comfort ride. The rear view mirror has a great viewing screen with beep alerts , side mirrors have colored arrows to alert cars are passing. Drew explained everything possible in and outside of the Edge and answered any questions we may have...Russ Milne is the Dealership to buy your next car...The people are friendly always ready to help .We are glad to make this our Ford Dealership... More
by Ford Edge
Employees Worked With
Drew, Steve
June 04, 2020
I will be back to get an other car Jim was very nice sale man I will come to see Jim again, Jim help me a lot to pick the car I liked I like the way he told me all about the car and he Jim was very nice sale man I will come to see Jim again, Jim help me a lot to pick the car I liked I like the way he told me all about the car and help me to understand the new car so thank you again Jim for your kindness Mary Ann Wagner More
by bigronmail@yahoo.com
Employees Worked With
Jim Lutsey
June 02, 2020
New car lease all was great. Ryan Trayner was great to deal with. All the details were taken care of. He answered all our questions and would recommend him to anyone that wants a Ryan Trayner was great to deal with. All the details were taken care of. He answered all our questions and would recommend him to anyone that wants a car. Our new car lease is great. More
by rickfcm
Employees Worked With
Ray Traynor, Brad Wells
June 02, 2020
Great Dealership Russ Milne Ford is a wonderful dealership.I would recommend it to everyone. Tony Palazzolo is my sales consultant,a great man to do business with. RU Russ Milne Ford is a wonderful dealership.I would recommend it to everyone. Tony Palazzolo is my sales consultant,a great man to do business with. RUSS MILNE FORD is very clean and well kept dealership, More
by dsusko
Employees Worked With
Tony Palazzolo
May 30, 2020
Leased 2020 Ford Explorer I've been dealing with Russ Milne Ford for at least 10 yrs. Jim Cooper has been my salesman during that time. The dealership and Mr. Cooper go above I've been dealing with Russ Milne Ford for at least 10 yrs. Jim Cooper has been my salesman during that time. The dealership and Mr. Cooper go above and beyond my expectations on every transaction. Their friendlyness, service and commitment to detail make every transaction a winning experience. I would not consider acquiring a vehicle from any other dealer. More
by RADECAUSSIN
Employees Worked With
Mr. James F. Cooper
May 29, 2020
accomadating, fast, friendly and accurate Had to extend my previous lease for two months because of the Pandemic. My sales person (Michele Perrell) was quick to keep track of my contract and Had to extend my previous lease for two months because of the Pandemic. My sales person (Michele Perrell) was quick to keep track of my contract and acted quickly to get me a new lease. She had already flagged a car for me before the stay in law so it was ready when I was. She brought the car to my home to make sure my wheelchair fit in the trunk before any papers were signed. It fit so she finished the lease within week. I am very happy with the service I was given and would recommend Russ Milne to anyone. More
by patricia.zimmerman
Employees Worked With
Michele Perrell
May 28, 2020
Dino went above and beyond to help me find the right car and the best price. Very impressed with the dealership as a whole! Great inventory and great staff. and the best price. Very impressed with the dealership as a whole! Great inventory and great staff. More
by ssnow1304
Employees Worked With
William Cate
March 21, 2020
Bob Ducharme gave me an excellent experience leasing my 2020 Ford Fusion. He listened to my requests and helped me with my options, ensuring I was comfortable and satisfied with my selection. The dealershi 2020 Ford Fusion. He listened to my requests and helped me with my options, ensuring I was comfortable and satisfied with my selection. The dealership was clean and everyone there was super friendly and helpful. I highly recommend going to see Bob at Russ Milne! More
by mirandaplough
Employees Worked With
Bob Ducharme
February 18, 2020
Unethical Body Shop I have purchased 2 trucks from this dealership. Always took my truck there for service. So when I got a dent in it, I took it in to the body shop. I have purchased 2 trucks from this dealership. Always took my truck there for service. So when I got a dent in it, I took it in to the body shop. After a week I still didn't have an estimate or an update so I called in. The body shop manager said it was going to be around $5k and he would get back to me. I later got a voice mail saying we would get around to it next week. When I called back I advised the body shop manager that I still yet to receive a written estimate and time to repair was too long. He told me to come pick it up! So I did. When I got there he told me "we don't want business from people like you". Okay. I went in to advise the GM of my issue and treatment. He was just as rude and obnoxious. I said I would take up my grievance on the internet and BBB report. He later called me that evening and threaten that he would take "action against me" if I made any complaints or posting on social media. Okay. I took my truck to a local body shop. The estimate took 10 minutes, Not a week. The cost was $3400, a 32% difference from their padded estimate. My local body shop will have it done within a week. That is before Russ Milne Ford could get around to doing it.....Oh, and they made me pay for a rental call for 6 days while I never got an estimate. Stay away from this dealership's unethical business practices. More
by schooky
Employees Worked With
Kieth Batko
