Russ Milne Ford

I know the Ford Transits are in high demand and Ford Motor Co. isn’t offering any incentives/rebates. Russ Milne does not openly disclosed they are selling particular vehicles above MSRP. It is not r Motor Co. isn’t offering any incentives/rebates. Russ Milne does not openly disclosed they are selling particular vehicles above MSRP. It is not reflected on their website, nor is there any dealer addendums sticker displayed next to the Maroney sticker. Salesperson Mike Tawil was my point of contact at Russ Milne. I reached out to them regarding a purchase of a particular Transit. Communication was in the form of text messages. Mike sent me information regarding an 2023 Transit along with the Vehicle's invoice, photo and video of said vehicle. Like what I seen on the invoice and decided to visit the dealership the next day. Upon my arrival I informed Mike that I only need to look at it, no test drive due to my experience purchasing these over the years for our company fleet. While viewing the vehicle did Mike surprised me by telling me that “The dealership is selling this for $3000 above MSRP.” I replied “I’m not paying above MSRP”. We both went inside, sat down, and I gave him an offer for cash purchase at the MSRP place and a trade-in. Mike did the standard let me go talk to my managers came back and said no thank you they are not selling it below the $3000 markup. At that point, I reminded Mike that he knew me from his previous dealership and he knows that I purchased on average 3 to 4 cars each year, always cash, always MSRP and a repeated customer. The only reason why I went somewhere else was due to their customer service level greatly dropped. I told Mike I was looking for a new dealer to do business with and I told him that my offer will stay at MSRP cash plus a trade-in and left. About an hour later, Mike called me back stating that the dealership was willing to sell it to me for $2000 above MSRP plus my trade. I declined the offer went to another dealership 45 minutes farther north the next day. Purchased a very similar vehicle but a 2024 paid MSRP plus my trade-in and it was cash. This dealership and salesman lost the opportunity of having a fleet customer. More

Took my Ford Edge in for an oil change. The technician who took the car was ok but when I walk into the waiting area everyone else acted as if I was invisible. How do you look someone in th The technician who took the car was ok but when I walk into the waiting area everyone else acted as if I was invisible. How do you look someone in the eye and not speak? The oil change didn’t take long but upon reading the repair papers, it stated that they told me about the low brake pad condition and I said that I would wait. Well they didn’t tell me that and I never said I’d wait. I told them that I would change my own air cabin filter. I only stay 6 miles from this dealership but from now on I’ll travel much farther away to another dealer who appreciates my business. Date of service was 1-18-2024 More

Doug from the service center is great got me in right away and solved a problem another dealership could not and it Sav’s my trip! away and solved a problem another dealership could not and it Sav’s my trip! More

Sad way to treat customers! $4,000 over msrp and calling it market adjustment for a super duty truck. My next step is to contact Ford Motor Company. $4,000 over msrp and calling it market adjustment for a super duty truck. My next step is to contact Ford Motor Company. More

I had a tough situation and my salesperson Linda was very compassionate and understanding. She worked hard to be able to get me in a new lease vehicle. Very thankful for the great experience I had with very compassionate and understanding. She worked hard to be able to get me in a new lease vehicle. Very thankful for the great experience I had with her. More

I got a different tech the last time I was there and the service went from great to terrible! After contacting the service manager with a condescending attitude, he gave me half off of the service fee. When service went from great to terrible! After contacting the service manager with a condescending attitude, he gave me half off of the service fee. When the car was brought back to me it had no air, worked when I took it in, told me that it would cost $360 to "diagnose" the problem. I took it down the road and the diagnosis was made, sensor was replaced and no attitude for $175! Just WOW! Trying to get the money back that they gave me a break on obviously!! Beware of the service department and check the price for repair at other places before you get ripped off! More

Worse experience I have had. .. Russ Milne jr is as condescending as they come... I went in looking to trade my car and buy an used or lease a new truck.. he belittled and me basi .. Russ Milne jr is as condescending as they come... I went in looking to trade my car and buy an used or lease a new truck.. he belittled and me basically called me a lier and never even called back with a trade in value.. said he has been selling cars longer then I have been alive.. I am 40 years old.. he is 50!! What a joke.. I went in to Rochester did a trade-in leased a brand new lariat - (phenomenal customer service there). I own 5 different businesses including one right across from his dealership.. he didn't bother to ask any relevant question.. I will never do business with them.. and would not recommend to anyone. More

My salesperson was friendly and helpful. Quick to respond to my questions. Not pushy at all. Helped me find the best car for me. Quick to respond to my questions. Not pushy at all. Helped me find the best car for me. More

Kellie was very helpful in finding me the right car & she showed me how to set up my phone with the car. showed me how to set up my phone with the car. More

purchased my cars from linda flynn . I am very happy with her professionalism. She explains everything so you understand all avenues of the purchase. I am very happy with her professionalism. She explains everything so you understand all avenues of the purchase. More