Russ Milne Ford

No bait and switch tactics! For the last 20 years we have purchased a GM vehicle. We left the GM dealership discouraged with all the bait and switch tactics they were using. Stop For the last 20 years we have purchased a GM vehicle. We left the GM dealership discouraged with all the bait and switch tactics they were using. Stopped by Russ Milne on the way home. Frank Sinatra (yes, his real name!) pulled no punches! He gave us a great deal and handled all the paper work for turning in our GM Lease. Highly recommend Russ Milne and Frank Sinatra! More

Simple, friendly and fast Russ Milne Ford has a large inventory of vehicles to select from. My sales person was not only friendly and knowledgeable but went the extra mile to s Russ Milne Ford has a large inventory of vehicles to select from. My sales person was not only friendly and knowledgeable but went the extra mile to show and explain to me the differences between multiple vehicles of the model I was interested in. More

Lease end on one vehicle and trade in on the other. I had two vehicles: one leased and one I owned. I'm retired and it was time for me to get down to one vehicle. The lease was expiring so I turned it I had two vehicles: one leased and one I owned. I'm retired and it was time for me to get down to one vehicle. The lease was expiring so I turned it in. The salesman (Frank Sinatra) was nice enough to drive me home. The next day I traded in my other car. Mr. Sinatra was very knowledgeable about all the features of my new car, many of which I had not encountered on my previous cars. I found him to be very helpful. More

Experienced professional salesman does job well Frank Sinatra (he sells,I don't think he sings) is a credit to his profession. He makes sure you understand every detail of your transaction. This w Frank Sinatra (he sells,I don't think he sings) is a credit to his profession. He makes sure you understand every detail of your transaction. This was my second time dealing with Frank, If you are tired of being treated poorly at dealerships, go see the team at Russ Milne. As I waited for various paperwork to be completed, I listened to the conversations around the selling floor. I heard sales staff asking what the customer wanted, not trying to push the deal of the day. More

A pleasure to work with. Working with John Mann and his team at Russ Milne Ford has been a pleasure for my second vehicle now. John goes out of his way to ensure he provides q Working with John Mann and his team at Russ Milne Ford has been a pleasure for my second vehicle now. John goes out of his way to ensure he provides quality customer service and a great experience over all. More

Knowledgeable, professional, personable! I have been dealing with Russ Milne & Anthony Palazzolo specifically for several years. The personnel at this dealership never fail to deliver & are a I have been dealing with Russ Milne & Anthony Palazzolo specifically for several years. The personnel at this dealership never fail to deliver & are always courteous, efficient, & professional! I have never had one issue with the dealership & am beyond satisfied with the level of customer service they consistently provide whether it be sales or service. I will continue to deal with Russ Milne & Anthony Palazzolo & I will continue to recommend Russ Milne to anyone looking for an exceptional customer service experience! More

Cars, Trucks and vans The Salesperson was listening to me and my concerns. He understood the problem my wife would have with certain vehicles. He was letting me test drive The Salesperson was listening to me and my concerns. He understood the problem my wife would have with certain vehicles. He was letting me test drive as many as I needed to get the car that would fit our family needs. He called to update the progress of the one we chose. I was given a good trade in value for my used car. More

Lease of a new vehicle My experience with Russ Milne Ford was excellent. Was met by a sale person within minutes of my arrival. Discussed my wants and needs with sales per My experience with Russ Milne Ford was excellent. Was met by a sale person within minutes of my arrival. Discussed my wants and needs with sales person. He was able to fine the right vehicle for me in a short time. Processing the required paper work was quick and painless. All in all a pleasant experience More

Great Car Leasing Experience!! Leased an Explorer, and Matt Burke worked his magic and got me the car that I wanted...and it wasn’t easy, as I requested many options!! Friendly sta Leased an Explorer, and Matt Burke worked his magic and got me the car that I wanted...and it wasn’t easy, as I requested many options!! Friendly staff and easy process. Definitely recommend this dealership, and Matt Burke!! More

No help I stopped in for information about a F150 and possibly ordering one. Couldn’t get anyone to wait on me. I walked around the show room for about 10 min I stopped in for information about a F150 and possibly ordering one. Couldn’t get anyone to wait on me. I walked around the show room for about 10 minutes and finally just walked out and went to a different dealership. I was dressed in my work uniform and a old coat so I guess it wasn’t nice of enough for them. By the way I bought a truck from another place and payed cash. More