Russell Chevrolet

Problem fixed. Other shops were unable to identify the problem over the course of several days. Russell identified the problem in minutes and fixed it. Well done. Other shops were unable to identify the problem over the course of several days. Russell identified the problem in minutes and fixed it. Well done. More

2015 Silverado Randy was very knowledgeable and helpful. I feel that he went above and beyond not only before the purchase but after the purchase as well. Not only d Randy was very knowledgeable and helpful. I feel that he went above and beyond not only before the purchase but after the purchase as well. Not only did we get superior service from him but everyone on the new car side. He made the whole purchase very smooth and easy. More

Awesome I receive excellent service every time!!! They have a very friendly staff and excellent customer service. I am a Chevy owner and plan to stick with th I receive excellent service every time!!! They have a very friendly staff and excellent customer service. I am a Chevy owner and plan to stick with them unless I'm showed different. I recommend you get a chevy, you will be well pleased. More

Be Cautious I drove from GA to AR because the price on a CPO 2013 GMC 2500 HD was attractive. The Finance Manager was a good man; I can't say the same the same f I drove from GA to AR because the price on a CPO 2013 GMC 2500 HD was attractive. The Finance Manager was a good man; I can't say the same the same for used inventory managementt. The truck was advertised as equipped with a bedliner. That was true, but on my drive back to GA, I discovered as I drove, the bedliner rose out of the bed so much, I had to stop and pick up bags of stone to weigh down the liner. When I got home, I did research on the bedliner mfg. website, and to properly install the liner, four clips needed to be installed. I noticed the slots for the clips were not attached to anything, and further inspection revealed that two automotive-type sheet metal screws were drilled through the liner into the rear posts on each side, near the tailgate of the truck. Once I removed the two screws and removed the brand new liner (sticker on liner indicated mfg date of MAR 2015), I noticed numerous holes had been drilled through the bed, paint was removed on the wheel wells, and the dust that had settled revealed a picture - the bed was drilled to install a 5th wheel attachment. That is what a 2500HD truck is designed for, but I find it hard to believe that the person who traded the truck installed the bedliner. One would expect that a GMC dealer would check such in order to truly "certify" a vehicle to meet the guidelines of a pre-owned GMC vehicle. What troubles me more, is that I left a voice message for the used inventory manager on a SAT when I arrived back in GA, and it's now WED eve of the week after, and I've yet to have my phone call returned. More

Outstanding Customer Service and Service After the Sale I will give you the bottom line up front (Military Thing): If you are not buying from Russell, you are buying from the wrong place. I got a great de I will give you the bottom line up front (Military Thing): If you are not buying from Russell, you are buying from the wrong place. I got a great deal on the vehicle I wanted with no high pressure sales and the service department is outstanding. They listen to you and are very nice to deal with each time. John Wolfe, Bobby V and Mike in the service department are all down to earth guys that really treat you like a valued customer. Tired of spending hours in a dealership to reach a deal under high pressure sales tactics only to find out after the sale the service department just wants you out of there hair? Change all that and go to Russell Chevrolet and see the difference. More

Fast and excellent service My time at Russell Chevrolet has always been quick and quality service the technicians and representatives are always on top of things I have not had My time at Russell Chevrolet has always been quick and quality service the technicians and representatives are always on top of things I have not had one complaint since I purchased my car I would recommend these guys to anyone thank u Russell Chevrolet More

Great place to do business! Randy at Russell Chevrolet has been an excellent salesman to work with. When he didn't have what I wanted on the lot, he looked until he came up with Randy at Russell Chevrolet has been an excellent salesman to work with. When he didn't have what I wanted on the lot, he looked until he came up with the exact vehicle that I wanted with all the extras and got it there on his lot within a day or two. We have also been impressed with the rest of the employees there. This is our second vehicle from Russell and if we need another, we will go back again. More

Very good Very grateful for Russell Chevrolet's responsiveness to my automotive needs. Very grateful for Tyler Blue and his willingness to connect me to the pro Very grateful for Russell Chevrolet's responsiveness to my automotive needs. Very grateful for Tyler Blue and his willingness to connect me to the proper services and service personnel that i need. More

Satisfaction guaranteed I've been a customer of Russell Chevrolet since the 70s and buy all our vehicles there - one big reason is that the SERVICE is great. They go out of I've been a customer of Russell Chevrolet since the 70s and buy all our vehicles there - one big reason is that the SERVICE is great. They go out of their way to accommodate me when I have a vehicle that needs service; bringing me home and sometimes even offering a substitute vehicle for me to use while mine is being repaired. The Service Department is fantastic - the gentlemen there care about you as well as your vehicle. Always buy our vehicles there. More

Great service! I took my new Tahoe to the dealership for my first oil change. My daughter and I were greeted with kindness and my truck was taken back to be serviced I took my new Tahoe to the dealership for my first oil change. My daughter and I were greeted with kindness and my truck was taken back to be serviced immediately. We had about a thirty minute wait in the comfortable lounge and were then sent on our way. I am hopeful that all of my future service appointments will be this effortless! More