Russell Honda

Quick & Professional Russell Honda has always gets me in quickly and they just don't do a quick oil change. They always look the entire vehicle over letting me know if the Russell Honda has always gets me in quickly and they just don't do a quick oil change. They always look the entire vehicle over letting me know if there is anything I should be concerned about. If they do find something they leave it to me to make the decision as to what I would like to do. There has never been any pressure to get it done through them. They just let me know about what they have found and what they recommend. More

Excellent Customer Service! I find myself looking forward to my service visits because I know I will always be taken care of at Russell Honda. I am never there for more than an h I find myself looking forward to my service visits because I know I will always be taken care of at Russell Honda. I am never there for more than an hour, and the service team is always very kind. They take the time to explain the service to me and let me know of anything that I should be aware of. Even though I'm not in need of new break pads, they explained when I should expect to purchase them. Allowing me to plan ahead for the further maintanence of my Civic. There was some confusion of what all was included with my Honda Care membership and their customer service representatives were extremely patient and helpful. Working in customer service myself, I appreciate the people who take the time to help their customers feel more at ease. More

Excellent service This dealership goes above and beyond to provide wonderful service to its customers. They even go so far as to get my records from another dealership This dealership goes above and beyond to provide wonderful service to its customers. They even go so far as to get my records from another dealership to verify I was not due for any service or recall. Wonderful customer service and I love that the manager of the service department is working along side his guys to provide a great experience from the top down. More

Service with Honesty I did not purchase my last Honda from Russell but I continue to get it serviced with Russell Honda. I live in West Little Rock and it is worth the dri I did not purchase my last Honda from Russell but I continue to get it serviced with Russell Honda. I live in West Little Rock and it is worth the drive. I know that I will receive the best, most honest service. I had my tires rotated and oil changed in West Little Rock and was told that I needed new rear brakes and rotors. I thanked them and took my car to Russell Honda and had them check it out for me. They confirmed my suspicion, there was nothing wrong with my brakes, 40% life still left and rotors were fine as well. Any service, other than oil change or tire rotation, I drive to Russell Honda and know I am getting the best service and dealing with honest people. For a single female, this is very important. Thank you, Russell Honda for having taken such good care of my Honda's the past 15+ years. More

Service Department is the BEST!! Their Service Department is the best!! I have used it for 32 years. They are friendly, attentive and very knowledgeable. I have never had a bad exp Their Service Department is the best!! I have used it for 32 years. They are friendly, attentive and very knowledgeable. I have never had a bad experience. Highly Recommended!! More

service department This is the best service department I have ever experienced. Great staff from service writers like Adam to the techs who do all the work. Convenient S This is the best service department I have ever experienced. Great staff from service writers like Adam to the techs who do all the work. Convenient Saturday hours. My car has always been done before the estimated time. Always a pleasure to take my CRV to Russell for service. More

Great job Great people and service. I was helped immediately and was treated with the utmost respect. I will be back for all my needs. Thank you. Great people and service. I was helped immediately and was treated with the utmost respect. I will be back for all my needs. Thank you. More

Excellent! All of the service reps are courteous and professional. I feel at home at Russell Honda! I have purchased three cars over the years from your dealers All of the service reps are courteous and professional. I feel at home at Russell Honda! I have purchased three cars over the years from your dealership and all were high quality. Stay vigilant for that is what separates the truly excellent to the mediocre. Best regards, Dr. Jay More

Excellent Service Department Russell Honda is the epitome of excellent customer service. I have received nothing but incredible service with every Honda I have owned and taken ca Russell Honda is the epitome of excellent customer service. I have received nothing but incredible service with every Honda I have owned and taken care of through Russell's service department. Very friendly and very reliable. More

Very disappointed I scheduled a service on pilot supposed to be 3 hr service 5 hrs later I'm told they are finishing up. I go into the shop and worker are watching foo I scheduled a service on pilot supposed to be 3 hr service 5 hrs later I'm told they are finishing up. I go into the shop and worker are watching football while we are setting waiting for this service. Will have my service done else where. More