Russell Honda

This was my second Honda with Russell. The salesman gave me exactly what I wanted. I have used their service department for the last fifteen years and they are great. I look forward to ano The salesman gave me exactly what I wanted. I have used their service department for the last fifteen years and they are great. I look forward to another fifteen years of service with Russell. More

David took really good care of me. I had a great experience. This is my second vehicle from Russell. Highly recommend. I had a great experience. This is my second vehicle from Russell. Highly recommend. More

Took the honda in for some recall notices. They repaired all that. They gave me a long list of recommended repairs that totaled $5750. They wanted 275 to replace the serpentine belt that was They repaired all that. They gave me a long list of recommended repairs that totaled $5750. They wanted 275 to replace the serpentine belt that was dry rotted. I had it replaced 6 weeks ago. The list obviously goes on and on but you should be careful when dealing with the shop. More

Neil seemed nice but refused to fight for me which in turn caused them a sale !!!! They low balled me on my trade and when I asked if they could match or come close to other offers to earn my business ne turn caused them a sale !!!! They low balled me on my trade and when I asked if they could match or come close to other offers to earn my business neal said no and just stared at me I definitely wouldn’t recommend them at least not working with Neil!!!! More

Purchased several cars from here. Never again. Took my car in with a problem and what they said didn’t sound reasonable. They told me they could show me paperwork related to the problem. When they couldn’ car in with a problem and what they said didn’t sound reasonable. They told me they could show me paperwork related to the problem. When they couldn’t come up with it it was to be emailed to me. It never was. When I contacted them they said they never give out anything like that. That I misunderstood. Since then several mechanics have said that what they said was unreasonable. $900.00 dollars later I will NEVER do business there again. More

Dealership has No Principles !!! Buyer Beware !! I purchased a used Toyota Tundra from these folks. The first day after purchase I noticed a shudder in the truck. Thought maybe a tire Buyer Beware !! I purchased a used Toyota Tundra from these folks. The first day after purchase I noticed a shudder in the truck. Thought maybe a tire out of balance. Yes. This was a no warranty as is purchase but this vehicle was on the front row and you'd like to think they're a safe purchase. After 2 weeks the shudder got horrible so I took it to Toyota dealer to have it diagnosed. Turns out it had already been diagnosed at another Toyota dealer needing the torque converter changed out. Looks like previous owner went straight to Russell to trade it off. I notified Russell dealership of this by phone and visit. Was told repeatedly that the owner / general manager would call. At this point I've only had vehicle for 3 weeks. No call. I was hoping maybe they would buy vehicle back, maybe help with repairs or at the least call and say tough luck it's Buyer Beware. Vehicle now has to have transmission and torque converter replaced. That's over $7000 through Toyota. Currently having transmission rebuilt. I'm not saying they knew about the transmission but it's looking more like they did. Anyway I'll pay to get it fixed and move on but it's a pretty Sad, No principles dealership when they can't even call you just to say we're sorry or Hahaha we got you. So just remember this as you look at their used vehicle's and they're being so nice to you. They'll forget you like a fart in the wind when you leave with your purchase. More

2014 accord Very helpful in finding what I was looking for, however 2 days after purchase my car won’t start. Pray that they will be able to find the prob and re Very helpful in finding what I was looking for, however 2 days after purchase my car won’t start. Pray that they will be able to find the prob and repair it quickly, but really concerned. More

GOT BURNT AFTER BUYING 7 VEHICLES FROM RUSSELL HONDA After purchasing 7 vehicles from this dealer I brought my last Honda Civic in they appraised at a certain value left a deposit for the new vehicle. After purchasing 7 vehicles from this dealer I brought my last Honda Civic in they appraised at a certain value left a deposit for the new vehicle. After being told the vehicle would arrive in 3 weeks then 5 weeks etc etc it actually took 2.5 months. That part was not their fault but was their fault is they broke the contract once the vehicle finally came in they wanted to give me less than what we agreed to in writing. The Honda Civic that I was trading had less than the national average in miles and still had far less than the national average for a 2 year old vehicle when the new car arrived. I was told the reason "Used vehicles depreciate every month" by the math they were offering the Honda Civic I was trading would be worth only 20% of its original value at the end of the 5 year term regardless of the miles. I even tried to talk to manager and they told me "It is a fair offer on my trade in" Buyers beware!!!! More