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Russell & Smith Ford
Houston, TX
662 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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662 Reviews of Russell & Smith Ford
May 09, 2025
Very dishonest Finance Manager, and the General Manager - I was told that I could cancel the Extended Warranty at any time and get a refund...after purchasing the EW and paying for it with my credit card bec I was told that I could cancel the Extended Warranty at any time and get a refund...after purchasing the EW and paying for it with my credit card because I didn't want it to be part of my loan payment, even though he convince me to added to loan contract but said it not part of the loan - that should have been a red flag for me then - after a week without ever using it I decided I was going to cancel it. I talk with the finance manager about cancel it, and, he told me I had two options to cancel it...one option was to get a refund, but, it will go toward my loan balance, which will reduce the amount I owe...and my other option was to refinance, and, I will get the refund back after refinancing. I told him he never discussed that with me, so I requested to speak with the general manager, and, after explaining everything to him, I told him in good faith that I should receive my refund back to my credit card, but, he agreed with the finance manager said there's nothing he could do. I asked for a copy of the terms and conditions, it says, “You may cancel this Agreement at any time and for any reason, and you will be entitled to a refund from Us, as described below. (1) If We or the Selling Dealer receive a written cancellation request, on or before the 30th day from the Signature Date and no claim has been filed under this Agreement, this Agreement will be void, and You will be entitled to a refund equal to the full Purchase Price You paid for this Agreement.” Because I don't trust them anymore, I refinanced my loan, but I haven't gotten a refund for my credit card. More
by inatio0575
Employees Worked With
Denny Joseph (Finance Manager) and Mike Romero (General Manager)
May 13, 2024
I negotiated for car and flew to Houston to purchase. I asked if there was any “imperfections”— assured there were none. Arrived at 6 pm on Saturday and immediately saw the front right wnd was damaged. “ I asked if there was any “imperfections”— assured there were none. Arrived at 6 pm on Saturday and immediately saw the front right wnd was damaged. “We didn’t notice it.” Manger assured me it was only about a $500 fix . He gave me $650 credit— however the two estimates I received were over $2000. These people are not honest. I was stuck in Houston and had little choice. NEVER AGAIN will I buy a car over the internet. I was misled and then lied to by both manager and sales person. SAD More
by Didesm7
Employees Worked With
Adrian Golfarini, Eric Dubois
May 11, 2024
Contacted Dealer to order a new 2024 Super Duty in January. Dealer placed the order the same day and kept me informed all through the process of getting the truck built and delivered in early April. January. Dealer placed the order the same day and kept me informed all through the process of getting the truck built and delivered in early April. Sales and Management Staff were outstanding! Sales Management Team went out of their way to make sure the whole process was effortless for me. I would highly recommend this dealership to anyone who is looking for a great deal and an enjoyable experience. These guys are the BEST!!!!! More
by rdcoleman
Employees Worked With
Connie Ford, Sarah Hoenig, Eric Dubois
March 20, 2024
Advertised a Price on a Explorer with the Vin Number and stock number, along with pictures of the car...Went to purchase it, was told it was $53K, not $44K, they could not sell it for what they advertised i stock number, along with pictures of the car...Went to purchase it, was told it was $53K, not $44K, they could not sell it for what they advertised it for... Poor Customer Service and Communication, will not return phone calls. General Manager Mike Romero wouldn't even respond to an email... Filed a complaint with TDMV. Go to Doggett Ford, they know how to treat a customer!!! More
by colleenllott
Employees Worked With
Mike Romero, Eric Dubois
January 17, 2024
I purchased a used 2013 Ford F150 pickup from them in December of 23. Approximately one week after the purchase, the check engine light came on. Once I was able to get the vehicle to R&S service, they to December of 23. Approximately one week after the purchase, the check engine light came on. Once I was able to get the vehicle to R&S service, they told me the vehicle required $1700.00 in repair work including a new catalytic converter, AC belts and pulleys. I was informed that the work is not covered under the 3 month/3000 mile used vehicle "warranty" and that I would be liable for the entire amount. We had driven the vehicle less than 300 miles before it had to be returned for service. It's suspicious to me that the CC and other parts would fail so quickly after a supposed multi point inspection and frankly I expected more considering the truck is the same make as noted on the sign on the front of the building. I asked that the dealership help me with the costs of the repairs, possibly even covering the cost only or splitting the difference with me. I basically received no response even after repeated calls to service, service management, and sales management. I did speak to one sales manager who was not helpful in any way other than to refer me to the GM. A formal letter to the email address of the dealership general manager, Michael Romero, also disappointingly went unanswered. Due to this I felt compelled to collect the vehicle and have the work done elsewhere. I am not interested in giving more of my money to an outfit that handles their business irresponsibly. Upon collection we were informed that we would need to pay $215.00 for a 1/2 day of "diagnostic work" completed. I paid the bill and left extremely frustrated. We moved the vehicle to a reputable and recommended mechanic who took a look and checked the engine light error against his own diagnostic device. His findings, which took less than 5 minutes, did not align with what I was told by Russell and Smith. The total cost to repair the vehicle was considerably lower and done by a respected mechanic. Do your research, save your money, and work with considerate, trustworthy people. R&S do not care about your vehicle or your concerns once you leave the building after purchase. More
by TruthTalker
Employees Worked With
Tabatha, Lester, Michael Romero
January 15, 2024
I saw a Bronco online and after providing my info, this store took the time to answer all my questions and help me feel comfortable the entire way. I've been burned by other stores in the past, but the new store took the time to answer all my questions and help me feel comfortable the entire way. I've been burned by other stores in the past, but the new management team at this store is doing an AWESOME job and it really shows! love my bronco!!! More
by Erickdubois82
Employees Worked With
Oscar
October 04, 2023
Consumers beware: DO NOT get aftermarket spray-in bed liner on your new Ford pickup. The dealer voided the warranty on my power tailgate when it failed - TWO YEARS after bed liner installation. It was wo liner on your new Ford pickup. The dealer voided the warranty on my power tailgate when it failed - TWO YEARS after bed liner installation. It was working nicely for two years. The management at Russell & Smith Ford, Houston was disingenuous about this and was looking to blame ANYBODY rather than assume their warranty responsibility on my 2021 F-150 King Ranch. Ford has been my preferred vehicle for the last 20 years, but, sadly, my next vehicle purchase will probably NOT be a Ford. Also, the service is so slow that you should count on a full day for an oil change, More
by tonydavies52
Employees Worked With
Brandon Bailey
August 11, 2023
Worst car dealership in Houston, Spoke to Bianca about a car and for two days never heard back from her, Tryed calling someone in rthe sales department and wouldnt answer my questions either. This place is car and for two days never heard back from her, Tryed calling someone in rthe sales department and wouldnt answer my questions either. This place is suppose to be in the business of selling car, but i guess not. STAY AWAY FROM RUSSELL AND SMITH FORD, there are other reputable dealerships than this one use wont even pick up the phone to answer basic questions. STAY AWAY!!!!!! More
by wd081802
Employees Worked With
Bianca
July 30, 2023
Took my daughters truck here after waiting for a different dealer to repair. The other place had it for 9 business days and the truck didn’t move. We brought it here and the truck was finished in a different dealer to repair. The other place had it for 9 business days and the truck didn’t move. We brought it here and the truck was finished in a day. The lady that helped us was so nice. The work was good and they did more than we thought. More
by Janasipad
Employees Worked With
Shane Worsham
