Russell & Smith Ford

Super fast and great service My service was scheduled and executed flawless. And the POC contacted me to explain about the details of the service and set the pick up time. My service was scheduled and executed flawless. And the POC contacted me to explain about the details of the service and set the pick up time. More

Service repair Had my wife's car towed in when it wouldn't start. Diagnosed bad battery and replaced along with 50k service. Work got done in a timely manner. Had my wife's car towed in when it wouldn't start. Diagnosed bad battery and replaced along with 50k service. Work got done in a timely manner. More

Excellent speedy service Great customer service and very friendly.Great experiences. Yes, I will keep coming back because I am always satisfied with the service that is given. Great customer service and very friendly.Great experiences. Yes, I will keep coming back because I am always satisfied with the service that is given. More

Best service in a very long time Bryan Foster and the service team were great! They provided respectful and professional assistance in having my Ford Escape serviced. They provided i Bryan Foster and the service team were great! They provided respectful and professional assistance in having my Ford Escape serviced. They provided information on future vehicle needs without the "Hard pushy" sale. Thank you for making this whole process more positive! More

Keith was great I was very impressed with Keith. He was no nonsense and had quite a bit of hustle. Your company has a great employee. From getting my car from to gett I was very impressed with Keith. He was no nonsense and had quite a bit of hustle. Your company has a great employee. From getting my car from to getting it back to me, Keith was responsible, professional and showed the kind of concern to get things right that you want to see. A+ More

The best buying experience of a new car at a dealership! My wife and I just bought a 2018 F150 from Russell and Smith Ford and it was the best experience at a dealership we ever had. The dealership was nice My wife and I just bought a 2018 F150 from Russell and Smith Ford and it was the best experience at a dealership we ever had. The dealership was nice and clean and all staff were friendly. There was no haggling and no pressure. We were referred to Chris from a friend who bought his F150 there. I got to tell you, Chris Alvarez is the man...friendly, knowledgable, and extremely helpful. After we bought the car, he spent time to make sure we understood all the buttons and functions of the vehicle before we left. He even synch my phone and Ford Pass app to the vehicle. I have never written a positive or negative buying experience before. I never felt stressed as I have in the pass buying expereince. If you're looking for a Ford, look up Chris Alvarez at Russell and Smith. To Peter in Finance, thanks for the painless and pleasant experience today. Most importantly, thank you for serving our country! The Nguyens More

Pathetic Excuse Of A Ford Dealerhsip Russell and Smith Ford is a sad excuse of a dealership, My family and I have had he worst experience at this Ford branch(Even Being a 15 year customer Russell and Smith Ford is a sad excuse of a dealership, My family and I have had he worst experience at this Ford branch(Even Being a 15 year customer). I do NOT recommend this dealership to ANYONE. Shane Worsham(Service Manager) and Bryan Foster(Commercial Service Manager) Are the poorest choice of under qualified managers that Ford has ever let on their payroll. They are both a complete laughing stock and stand behind nothing they say. Especially when their own mechanics are the ones to blame. Please save yourself the headache and stay far away from these clowns and this poorly ran operation. More

Great Service Great overall experience! My service advisor Eric did a good job of keeping me informed and getting me serviced in timely manner at a very reasonable Great overall experience! My service advisor Eric did a good job of keeping me informed and getting me serviced in timely manner at a very reasonable cost. More

Excellent customer experience Gil was extremely helpful and knowledgeable from start to finish and made our Explorer purchase so enjoyable. We got everything we wanted and had a gr Gil was extremely helpful and knowledgeable from start to finish and made our Explorer purchase so enjoyable. We got everything we wanted and had a great experience More

Oil change / car wash Eric , was the guy that helped the day i went for my oil change . He was nice and the process for the work was very fast . I love coming to the dealer Eric , was the guy that helped the day i went for my oil change . He was nice and the process for the work was very fast . I love coming to the dealership every one is always so polite totally recommend More