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Russell & Smith Ford
Houston, TX
695 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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695 Reviews of Russell & Smith Ford
May 05, 2018
Great Service Great overall experience! My service advisor Eric did a good job of keeping me informed and getting me serviced in timely manner at a very reasonable Great overall experience! My service advisor Eric did a good job of keeping me informed and getting me serviced in timely manner at a very reasonable cost. More
by Kitagirl
Employees Worked With
Eric in Quick Lane
May 03, 2018
Excellent customer experience Gil was extremely helpful and knowledgeable from start to finish and made our Explorer purchase so enjoyable. We got everything we wanted and had a gr Gil was extremely helpful and knowledgeable from start to finish and made our Explorer purchase so enjoyable. We got everything we wanted and had a great experience More
by Password1
Employees Worked With
Gil
May 02, 2018
Oil change / car wash Eric , was the guy that helped the day i went for my oil change . He was nice and the process for the work was very fast . I love coming to the dealer Eric , was the guy that helped the day i went for my oil change . He was nice and the process for the work was very fast . I love coming to the dealership every one is always so polite totally recommend More
by PalomaJorge
Employees Worked With
Eric
October 31, 2017
Sloppy Service I would also do zero stars if I could. I took my F150 there with warped rotors at 15k miles. They said it would not be covered by the warranty, just b I would also do zero stars if I could. I took my F150 there with warped rotors at 15k miles. They said it would not be covered by the warranty, just because Ford said so, no other reasoning. Blamed it on corporate. I spoke with friends who work at other dealerships and they said this was not true. They had me for a rental car which I had already had to pay for for 2 days before hearing from them. Turning in the rental car and going to another dealer to get it done under warranty would have taken more days, another rental, etc. so I paid them to fix the rotors. Also, they were to fix a loose mirror and change some program settings on the vehicle, which were not done. Take your vehicle elsewhere for service. More
by Brent
Employees Worked With
Shane Worsham
October 14, 2017
Great team Had an amazing experience at russell and smith ford, with exceptional sales person (Stephen Brooks) who went above and beyond to find the car with my Had an amazing experience at russell and smith ford, with exceptional sales person (Stephen Brooks) who went above and beyond to find the car with my specifications. Tried several other dealers in town but ended with Russel and Smith bc of their incredible customer service. I highly recommend Stephen Brooks and this dealership. More
by Jackie
Employees Worked With
Stephen Brooks
June 17, 2017
Horrible day at this dealership service department I was buying a used Ford I found online in Houston. I have a great relationship with my local Ford Dealership and my service advisor advised me to go I was buying a used Ford I found online in Houston. I have a great relationship with my local Ford Dealership and my service advisor advised me to go to a nearby Ford Dealership and have a used car inspection done before I purchase the car. So before flying to Houston from Nashville I made an appointment to do just that. When I arrived they did not have my appointment and the Service advisor said he didn't even know what a used car inspection was. It went downhill from there. When they made a report on it, no one came and told me my car was ready, no one read over the report with me until I brought it to a managers attention and even then he missed half of the really important information on the sheet and I had to go back and ask for things as I read thru it. It was like pulling teeth to get anyone to assist me there. There was one really nice young advisor that helped me sync up my bluetooth with the car before I drove off otherwise it was a horrible experience and I would advise if you need a Ford service department never go to Russell and Smith at 3440 South Loop West. The advisor that helped me - Tyrone Perry was new so I would give him a break but he rolled his eyes, made big sighs like I was wasting his time, not helpful, no service customer communication and no assistance unless I pulled it out of him. I don't know how he is going to last with no skills or talent to help his customers. Maybe that is a failure of his manager and dealership for not training him appropriately before placing him in that position More
by Ford driver
Employees Worked With
Tyrone Perry
June 10, 2017
Stephen with a pH Great car buying experience. No haggle or running back and forth. Quick and easy. Got to the point. Made everything make sense. Wish my last few car e Great car buying experience. No haggle or running back and forth. Quick and easy. Got to the point. Made everything make sense. Wish my last few car experience were like this. Honest service. Ford F-150 best truck hands down More
by David Gayle
Employees Worked With
Stephen Brooks
June 07, 2017
The Most Hassle Free and Transparent Car Buying Experience! Stephen Brooks was fantastic to work with on our purchase of a used car for our son. He was very courteous, diligent and candid about our selection of Stephen Brooks was fantastic to work with on our purchase of a used car for our son. He was very courteous, diligent and candid about our selection of vehicle. He also exhibited great product knowledge not only about Fords, but other vehicles on the lot. My wife and I felt that he was really working with us to find a solution to our needs, rather than sell us on a particular car. This enabled a trust and rapport to be built that made it easy for us to make a decision. Also, our son is over-the-moon excited with his new car! More
by G Wyche Jr
Employees Worked With
Stephen Brooks
May 16, 2017
Easiest Car Buying Ever Stephen Brooks made the whole car buying process simple - even came in on his day off to accommodate my schedule. Would definitely buy from him in th Stephen Brooks made the whole car buying process simple - even came in on his day off to accommodate my schedule. Would definitely buy from him in the future. More
by Aaron A.
Employees Worked With
Stephen Brooks
May 15, 2017
They were awesome Ph just took the time to make it as easy as possible, took care of the deal by phone, then was in and out after financing. Ph just took the time to make it as easy as possible, took care of the deal by phone, then was in and out after financing. More
by Storm
Employees Worked With
Stephen Brooks
