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Russell & Smith Honda - Service Center

Houston, TX

4.8
512 Reviews

512 Reviews of Russell & Smith Honda - Service Center

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January 22, 2025

Nice employees but getting someone to answer the phone or return calls seems to be an issue. More

by marybpinkerton
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Salinas
January 20, 2025

Friendly and fast, nice waiting area, everyone was very helpful. The wait was long though. More

by evamarcus18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
January 20, 2025

I had to wait for my part to come in. It was back ordered but Jose kept me updated and was on top of it. More

by andytyip
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Ramirez
January 18, 2025

Jose Ramirez was very helpful throughout the service I needed in my car. Answered all of my questions, was nice and polite about everything. Would 100% give him a call if I need any help. 10/10 experience More

by katerinero14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Ramirez
January 13, 2025

On time, informative about cost and answered questions. I have no more to say to reach 15 More

by danohowes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Garza
January 09, 2025

Work was done in less time than expected and everyone was helpful and courteous. I even got help getting on WiFi More

by Pearlsplace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept. Gerardo Cabral
January 07, 2025

The best customer service. Thomas was took care of my issues with my car with caring like he owned it. More

by atakallou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service centre
December 23, 2024

"I recently had 3 of my family cars serviced at Rissell and Smith Honda and I couldn't be more pleased with the experience. Thomas N was incredibly helpful and explained everything clearly, from the neces More

by Hntgeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nono
December 18, 2024

The service advisor Gerardo was excellent and very polite and considerate. I would highly recommend him. More

by Gwong380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo Cabral
December 18, 2024

Service assistant very friendly and helpful. I did not have to stay a long time. More

by Bhall1943
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo
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