Russell & Smith Honda - Service Center

Everything went well, very pleasant service. I’ve been coming to Russell & Smith Honda since 2017. I’ve been coming to Russell & Smith Honda since 2017. More

Adviser is helpful. The wait time is reasonable. I have been going here for years. The wait time is reasonable. I have been going here for years. More

Satisfied the service &! Repair work, Knowledge Customer service person . Thanks again to customer team, very satisfied Repair work, Knowledge Customer service person . Thanks again to customer team, very satisfied More

I want to think Charlie and his colleagues for their very professional behavior, attention to detail, and customer service when working on my 2016 pilot. Side note, I brought the car for a completely di professional behavior, attention to detail, and customer service when working on my 2016 pilot. Side note, I brought the car for a completely different issue, but they also inflated my tires to the appropriate level prior to returning me the vehicle. This was a small gesture, but was not expressly required of them. It just goes to show that they will take the extra step to help out the customer. More

Just drove over to the dealership early without scheduling and they serviced my vehicle while I waited. scheduling and they serviced my vehicle while I waited. More

My recent service experience was very good. Everything I was told happened as expected. Times were met as promised. Everything I was told happened as expected. Times were met as promised. More

This Honda dealership is conviently located, efficient and knowledgeable. I know my car is in good hands with them. and knowledgeable. I know my car is in good hands with them. More

Excellent customer service, answered all of my questions, it was quick and easy, highly recommended! it was quick and easy, highly recommended! More

Service advisor Andrew is an asset for you n fully satisfied with his professional sincere genuine handling n earned as your permanent customer. I will also recommend your company to others because of satisfied with his professional sincere genuine handling n earned as your permanent customer. I will also recommend your company to others because of him I wish I had come across similar person in Sales as I was in a mood to buy one today More

I recently purchased my 1st Honda. The initial shopping experience was above-average, regarding customer service during my sales and financing transactions. However after purchased, I The initial shopping experience was above-average, regarding customer service during my sales and financing transactions. However after purchased, I received numerous text messages from my sales person requesting my completion of a Honda survey despite informing him that I was currently visiting my adult son, who I rarely see. Staying true to my word I completed the survey and confirmed to the salesperson that I’d completed the survey. But to my surprise I did not receive a quick reply of gratitude. My second and most recent experience occurred August 2025 with the service department for tire repairs utilizing the tire protection program. I was informed by a service technician that I would need to purchase two rims with a total of 775.00 after accessing assistance of the tire program. I expressed to the advisor that I had loss in my family causing unexpected financial expenses this month. Therefore, I asked the advisor if a rim replacement was a necessity or their cosmetic suggestion. Therefore advisor replied reporting “It is not maintaining air”. Long story short, the service department only test the rim defective tire by adding air and not testing the new tires using the previous rim. After consulting outside source the minor rim damage pose no damage to the replaced tires. Apparently the Honda service department’s primary focus is monetary gain without consideration of their customers. I recommend getting a second opinion due to their self-gain mentality. More