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Russell & Smith Honda - Service Center

Houston, TX

4.8
532 Reviews

532 Reviews of Russell & Smith Honda - Service Center

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June 26, 2025

I’ve had nothing but positive experiences with the service department, including in complicated repairs that required insurance involvement. They are friendly, communicative, and competent. More

by Armadillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esteban
June 26, 2025

Customer service was phenomenal. I didn't have to wait at the dealership at all. Repairs were done in the same day. More

by bree_1900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Tran
June 25, 2025

Excellent service. Employees are courteous, friendly, knowledgeable about your car and its maintenance. Ryne Smith is an outstanding representative of the company. More

by lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryne Smith ~ 5 stars
June 25, 2025

The service advisors are courteous and helpful. The service department and customer waiting area was clean and bright More

by Lgardn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
June 25, 2025

I have good repair experience over several years and returned to purchase several Hondas from Russell Smith. Our newest Honda is the BEST ! More

by thenovaks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominique in service
June 21, 2025

The staff is amazing very helpful and I appreciate everything they have done for me. Especially Mr. Patel his kindness is very much appreciated and Mr. Smiths customer service. Overall the staff all t More

by Samantha M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karan Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryne Smith
June 21, 2025

Had a great experience with the service from Thomas Nguyen. He was attentive, quick, and provided really great service that made my experience at Honda very pleasant. I would come back to this dealersh More

by Vant90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Nguyen (5/5 stars)
June 21, 2025

It was very quick and they fixed my problem and there was no charge!! Awesome for sure More

by Jakkemp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know there name but it was for service
June 19, 2025

Too focused on buying my car and selling me a new car - repair was wayyy overpriced. More

by tec8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
IDK
June 19, 2025

My service was quick and easy, very professionally done. My service manager was excellent!! The waiting area was clean and comfortable. More

by leiahbrown2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Choung H. Nguyen