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Russell & Smith Honda - Service Center

Houston, TX

4.8
495 Reviews

495 Reviews of Russell & Smith Honda - Service Center

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June 11, 2018

Great Customer Service Quick easy and overall pleasant experience. I only waited for approximately 45 min. the waiting area was air conditioned and lovely. the customer se More

by frazal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Nunez
Jun 12, 2018 -

Russell & Smith Honda responded

That's excellent news, thank you for letting us know that the team was able to get you in and out so quick! We're glad we could help, and we would love to do so again in the future!

June 11, 2018

Oil change Christopher was so friendly from the moment I pulled up. I’ve been to other dealerships where I have had to hunt employees down to get service done on More

by Nurse_C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Lara
Jun 11, 2018 -

Russell & Smith Honda responded

Thank you for the great review! We're glad you had a pleasant experience with Christopher and the rest of our team. Please come back and see us again!

June 05, 2018

Great Experience Very good experience quick response the service advisor was excellent price was fair work was done well in communication was excellent. I was very ve More

by 1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parham payrovi
Jun 06, 2018 -

Russell & Smith Honda responded

Parham is a key part of our team and we're happy to hear that you enjoyed working with him! Thanks for choosing Russell & Smith Honda and we look forward to working with you again in the future!

June 04, 2018

Great Service Michael was very helpful with everything and keeping up to date on what was going on while I was in the lobby. When the work was done Michael explaine More

by MikeCas4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mendenhall
Jun 06, 2018 -

Russell & Smith Honda responded

Our service team works hard to take good care of our customers and we're happy to hear that you think they're doing a good job! Thanks for coming to see us and we look forward to working with you again in the future!

June 03, 2018

Oil Change, Tire Rotation and Car Wash Basic maintenance service but excellent customer service. I told Darnel that I had to leave by a certain time in order to make a luncheon appointment. More

by BobT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darnel
Jun 05, 2018 -

Russell & Smith Honda responded

Bob, thanks so much for the review. It's awesome knowing Darnel made your experience a great one. Thanks again for the 5-stars. We look forward to seeing you again in the future!

May 28, 2018

Service Last week, I had oil change and brake fluid flush. Advisor John Nunez explained to me the problem clearly. He is a wonderful person and very respectfu More

by izzat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Nunez
May 30, 2018 -

Russell & Smith Honda responded

Thank you for your review and feedback! We appreciate your business and hope to see you back again soon!

May 27, 2018

Service was done here. The agent was very curteous. Only concern was that it took longer than usual, but they were very apologetic about it. More

by Asd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Constantine
May 30, 2018 -

Russell & Smith Honda responded

Thank you for your review and feedback! We do apologize for the long wait, but we're thrilled you still had a good visit with us! We appreciate your business and hope to see you again soon!

May 24, 2018

Great Personal Customer Service From the salesaman to the repair shop, down to the mechanic, they made sure to update me by text, calling or email and made sure I knew to the full ex More

by Jeresp0923
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darnell Frank, Dung Le
May 25, 2018 -

Russell & Smith Honda responded

Thank you for taking the time to tell us about your visit! Our service team works hard to ensure customer satisfaction so it's great to hear that your experience met your expectations. Please let us know if you need anything else! We hope to see you soon!

May 23, 2018

Outstanding service I definitely recommend this dealership to my family and friends , thanks for the great and promptly service ,advice about my car ,smiles faces continu More

by Bebito69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Dino Varcados, Dennis Lewis, Maria Avellaneda
May 24, 2018 -

Russell & Smith Honda responded

You're welcome, thank you for the review and recommendations! We hope we can see you back again in the future!

May 19, 2018

There are good people after all! Brake lights stayed on. It was a $9 fix. Part alone. No labor. VERY short wait on a Saturday. DARNELL FRANK is GREAT!!! THANK YOU! More

by e.s.russel&smith123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darnell,Frank
May 22, 2018 -

Russell & Smith Honda responded

No problem, we're happy Darnell was able to help out. Thank you for the review, come visit again next time you need anything!

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