Russell & Smith Honda - Service Center

Took vehicle in for installation of factory towing package costing in excess of $1000. Expensive--parts and labor double what buying parts from another dealer over the Internet would have cost. Rece package costing in excess of $1000. Expensive--parts and labor double what buying parts from another dealer over the Internet would have cost. Received a call from service advisor two days later admitting that they failed to install one of the required parts even though they charged me hundreds of dollars for the part and its installation labor. The only explanantion offered was that their "guy" did not keep track of how many boxes of parts he was supposed to install. Now I am required to return for a second visit so they can install what they have already charged me for. No offer of compensation for my inconvenience, but at least they discovered the mistake before I did and did call. ON EDIT: Service Manager called in direct response to above review. Offered to refund the cost of the missing part and install it for free, and gave a free loaner car while the service was performed. Can't really ask for more than that, except perhaps that the error hadn't occurred in the first place, and that I didn't have to write a bad review first to get that response. SECOND EDIT: Well, it's been two weeks since we took the vehicle back for the installation of the missing part and STILL haven't been refunded the cost as promised. Have called several times, but STILL waiting. THIRD EDIT: Received phone call from the Internet sales manager in response to above edit. Finally received the promised refund the next day. More

I have had my car serviced about 6 times there (major powertrain issue, major 75k service, oil changes, other repairs). Service dept always called promptly. even the driver who drives you home was so c powertrain issue, major 75k service, oil changes, other repairs). Service dept always called promptly. even the driver who drives you home was so courteous. this was the best service i've gotten at any dealership as a woman. also my husband has liked dealing w/ them. they seem to take pride in running a tight service department. More