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Russell & Smith Mazda

Houston, TX

4.6
475 Reviews

3440 South Loop West

Houston, TX

77025

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Showing 475 reviews

August 26, 2025

Unfortunately, I did not see anyone in the sales department who is honest, and there is no guarantee that they will fulfill their commitments to the buyer. They don’t even acknowledge the documents More

by Samandi
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
David
August 05, 2025

One of the best places I’ve ever visited for service. I arrived and was in and out in about 50 minutes. The service Wes quick and efficient More

by balamopope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Montoyo
July 29, 2025

I have been an active customer of Russell and Smith Mazda for over 15 years utilizing both their sales and service departments. My experience has been excellent. My experience is that they do value their cus More

by JerrysMiata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Nguyen, Brian Trevino, Gilton Huggett, Steve Rodriguez
June 19, 2025

Pleasant atmosphere. Very organized. The service department is very helpful and accommodating in getting your car serviced in a reasonable time. More

by txstar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilton Huggett
April 03, 2025

It’s a very great company I love Alfredo in customer service the hospitality there is nice and all the employees are very respectful courteous very helpful More

by danita.nina.kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo in CUSTOMER SERVICE
April 01, 2025

Russell & Smith Mazda made me feel welcome. Everyone was pleasant, they explained every process for a car purchase which made me feel comfortable. They are all so very knowledgeable, while More

by monacason
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Asad Ahmed, Gilton Huggett, Steve Rodriguez, Nicholas Sabzrvari, Stephen Raggette
March 28, 2025

I choose to continue to use Russell and Smith Mazda for my car maintenance and repair needs. My experience has been that they are honest and let me know what is required or suggested for maintenance items. More

by JerrysMiata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Nguyen, Brian Trevino, Gilton Huggett, Steve Rodriguez
March 22, 2025

Courteous, and professional. They did the job correctly. I will continue to go here from now on. More

by rb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
March 10, 2025

I really enjoyed my car sales woman. She explained all the parts of the car in great detail. More

by servane.cloteaux
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Raggette
February 17, 2025

I was very happy with my experience here. The agent was very nice and forthcoming with options and prices. I was not pressured into purchasing any add ons, once I said I didn't want them we m More

by Ldm1987
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Asad
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