Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Back
COVID-19
Response
  • No Contact Transactions
  • Vehicle Sanitization

Russell Westbrook Alfa Romeo Maserati Fiat - Service Center

Van Nuys, CA

4.5
216 Lifetime Reviews Review Dealership

216 Reviews of Russell Westbrook Alfa Romeo Maserati Fiat - Service Center

Sort by
February 27, 2021

"Our service advisor Jacky was great to deal with. Very..."

- IGDLAW

Our service advisor Jacky was great to deal with. Very friendly and very helpful. The dealership worked on our behalf with Alfa Romeo to get the work done under warranty. The service tech who checked on the vehicle after the work was done was very helpful and knowledgeable. Really happy that we purchased our Stelvio at Russell Westbrook. The loaner vehicle was also a great benefit.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jacky Chen
February 27, 2021

"They are pleasant however it would be nice to come pick..."

- minicooper

They are pleasant however it would be nice to come pick up a clean car instead of being handed a car wash card for a self wash.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
February 27, 2021

"Great service on my car which is under warranty and they..."

- RRODRIGO

Great service on my car which is under warranty and they did all repairs needed with no charges to me. Gave me a loaner car while my car was repaired. I’ve dealt with many other dealerships in the past who did not honor the warranty when repairs/services needed. Quick and reliable service.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Danny in the service dept
February 26, 2021

"Customer service here is always kind and great! Some team..."

- DREAMPINKUS

Customer service here is always kind and great! Some team members were not wearing proper masks and not observing covid. I would appreciate if this were better handled in the future. Thanks!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
I don't know
February 23, 2021

"The service dept staff have all been very professional..."

- elise.arlene

The service dept staff have all been very professional and helpful. They have been very accommodating and pleasure to work with. I’d definitely recommended Russell Westbrook of Van Nuys service dept.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
N/A
February 20, 2021

"Great service from beginning to end. Service Rep was..."

- HRAMIREZ30

Great service from beginning to end. Service Rep was especially helpful and professional. I’ll be back for my next service needs! Thank you Herbert R

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Danny Service Advisor
February 19, 2021

"Danny from service was excellent and kept me informed on..."

- LTA183

Danny from service was excellent and kept me informed on the status of my vehicle. He was a pleasure to work with. He also assisted with a warranty inquiry that I’m sure he will continue to keep me updated.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
February 17, 2021

"Thank you Danny Cerna, you are the best!!! very..."

- mefisto1978

Thank you Danny Cerna, you are the best!!! very competent and knowledgeable personality in service field. Super fast, super friendly, feeling cars and know the reason of devects.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Danny Cerna
February 15, 2021

"Had to go for service with my car and I’ve been helped by..."

- rsuceveanu

Had to go for service with my car and I’ve been helped by service consultant Daniel Cerna. He is the best!!! Excellent customer service skills, very professional and fast! I am so grateful there are still wonderful people like him working to help us.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Cerna
February 15, 2021

"Russell Westbrook is excellent in customer service,..."

- SSanz1

Russell Westbrook is excellent in customer service, hospitality while having vehicle serviced. Jacky and Yohana went the lengths to ensure my car was taken care of in the time the promised. They are my go to and great at what they do!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jacky in service Yohana in service
1
...
1 - 10 of 216 results