Garden Grove Hyundai

I traded in a very low mileage vehicle under 5,500 miles that I kept in excellent condition. I was upfront about its condition and expected the same level of transparency in return. The sales process fel that I kept in excellent condition. I was upfront about its condition and expected the same level of transparency in return. The sales process felt pushy at times, but I moved forward because I was told the Durango had prior issues that were already repaired, and the deal was only for that day only, if I came back the next day the deal would be off. After we agreed on the deal, I was only informed during paperwork that I would receive only one key for the vehicle, even though they requested both keys from my trade-in. If I’d known that earlier, it might have affected my decision. After taking delivery, I began noticing problems that point to those repairs not being properly completed. The front bumper is coming loose, the hood alignment is off, and there are visible paint defects and early corrosion in the same area. I also had a daytime running light out shortly after purchase. The infotainment system also began glitching within a few days of ownership. If it were not for the extended warranty that was heavily pushed during the sale, this would likely have been another out of pocket expense on top of the bumper issues. The bigger issue has been communication. Getting a clear response has been difficult. I have had to repeatedly follow up myself, and after several delays I was ultimately told they would not assist. It is not like I asked for anything unreasonable. I just wanted the same courtesy and transparency about their vehicle like how I had for them. Based on my experience with this dealership, I would strongly recommend getting a third party inspection and not relying solely on what is communicated during the sale, or going elsewhere. Whatever you do, do not sign anything till you get some sort of guarantee in writting with a signature. I also reached out directly to the person publicly responding to reviews for this dealership 2 weeks ago and did not receive a response, which reflects the same lack of communication I experienced throughout. After the GM responded publicly to my google review, I called and left a voicemail. I gave it a full week with no response. I then called again and spoke with an employee, explained the situation, and left another message with them since my original voicemail was never returned and I could not confirm it was even received. That was on Friday, March 27. As of today, April 6, I still have not received a call back. I tried giving the dealership the opportunity to make this right as suggested, but the lack of communication appears to continue even at the management level. More

Gustavo deserves 6 stars for being the best sales associate I have ever dealt with when working around/with dealers. Garden Grove Hyundai deserves one star actually. Everyone starts with 5 star associate I have ever dealt with when working around/with dealers. Garden Grove Hyundai deserves one star actually. Everyone starts with 5 star until interactions begin. I look for the good in things first bc that's my life/job. I want other buyers to be aware of our experience at Hyundai Garden Grove. They didn't lose stars until we started to negotiate and deal. Who has time to really wheel and deal these days? Thats so canceled right!?Sell me the car at the budget you said you could meet or let me walk! We went in as cash buyers with GUARANTEED financing through our credit union, yet the salesperson (Andrew) insisted it was "California law" that they had to run my husband's credit. That is simply not true when a buyer is bringing outside financing. It immediately raised concerns about the transparency of the process. Before signing anything, I clearly and repeatedly refused all dealer add-ons, even putting it in writing (Carlos Gomez). Despite that, the dealership still included add-ons in the contract. We were never given the detailed price breakdown we requested before signing, and the finance manager did not disclose these add-ons during the signing process. The most disappointing part was the change in customer service. Once it became clear that we understood the process and wouldn't agree to unnecessary extras, the level of service noticeably dropped. Car buying should be straightforward and transparent. Instead, this felt like a situation where important information was withheld and pressure tactics were used. My advice to other buyers of Hyundai Garden Grove: Always demand a full itemized price breakdown before signing anything. Carefully review contracts for dealer add-ons that may be slipped in. Know that running your credit is not required if you already have outside financing. It's precautionary and understandable to collect the info but not a California law. We ultimately completed the purchase, but the experience left a lot to be desired. I hope this feedback and other reporting encourages the dealership to improve transparency and customer service. More

No stars they stole from my car when I took my car for service and they drove my car out the dealership with out my permission they eat on my car and let a mess inside my car words experience ever My ange service and they drove my car out the dealership with out my permission they eat on my car and let a mess inside my car words experience ever My anger is so strong describe my anger is xxxx Hyundai 😤 More

SHADY! Bring a mechanic if you're buying a car from them. As a single dad of young special need kids I needed a larger car. I bought a used 2021 Sorento and Bring a mechanic if you're buying a car from them. As a single dad of young special need kids I needed a larger car. I bought a used 2021 Sorento and they did not do any inspections or services to the car at all. They will just glue/patch everything up and then blame the customer. Here's my timeline: Dec 17th - purchased 2021 Sorento Dec 18 - EPB light intermittently turned on Dec 19th - EPB light turned off - didn't work that day Dec 20th - EPB light stayed on and called Frankie. He stated to take to Kia for warranty. Dec 26th - took to Tustin Kia and they stated switch was corroded and not covered. Spoke to Frankie and he said he would look into it. Kia service also stated the oil hadn't been changed in 2 years and the brake fluid was filthy. Jan 2nd - phone tag with Frankie and looking into it with used car manager then they said there's nothing they can do and accused me of being the reason for the light. Jan 3rd - took to get oil change and they noticed heavy frame oil before change. Jan 6th - returned to Tustin Kia. Noticed the oil filter housing was cracked and they replaced it under warranty. The used car manager is a coward that wouldn't even speak with me and used Frankie to do his dirty work. Everyone at Tustin Kia service was amazing and how a dealership should be. They couldn't understand how any business would act this way. More

Took delivery on new '25 Ioniq 5 on M, 8/11 at GGH. (will cover that separately). Same day, took delivery of another '25 Ioniq 5 at Huntington Beach. As soon as I got on the 22 to 405 fway, noticed (will cover that separately). Same day, took delivery of another '25 Ioniq 5 at Huntington Beach. As soon as I got on the 22 to 405 fway, noticed steering wheel not centered. Off by 1/2 clock hour. Sent an immediate message to my sales person & said he would make service appt. Next morning when he got in- he messaged me and asked if I could make it to service at 10AM (it was 915 and I live 24 miles away). I arrived at 1010. Scott Lee was my service advisor. Nice person. He looked at the notes and I explained what I noted on the delivery drive home. Was given time frame ~ 2-3 hours- made myself comfortable in the dealership. Missed called from an unknown 714 #, but no message ~ 2 hours later. Used service text thread that was sent at drop off, but no response. Walked over to service & Scott was very busy. He said car was aligned and handed me a print out w/ pre (very out of whack) & post- said it no longer pulls- should be good to go. Front end on was still in yellow and caster in the red which made me a little uneasy. I’ve never had post alignment where it wasn’t all green. On the bottom in red "One or more values are not within specification. Tire wear, handling and safety problems may result.” Reluctantly took car & drove home. Steering wheel was centered on fway. Passed by my local Hyundai dealer (South Bay) & decided to pull into service and ask their opinion. First question- was this car in an accident? No- just took delivery yesterday and came from selling dealer service. “For brand new car- it should all be green and since GG did the alignment- Hyundai only covers 1 warranty alignment in 1st 12 months- they claimed it already- and I would have to charge you $150. You should take it back to GG and have them make it right.” Back to other Ioniq 5 from sister store- had the similar issue- driven onto freeway and steering wheel not centered- less than GG one. Sales there asked me to make service appt. Made one online and headed straight back to HB service. Alignment was good, but steering wheel was so slight and only 30 miles on odometer so they said to just watch the alignment (same 1x in 12 months warranty covered one if needed). I shared what happened with the GG car and he gave me Hyundai Customer Care number and recommended creating case in case of any pushback on re-doing alignment- he agreed new car should all be green. So I reached out GG service via service text thread. No response. Tried to call. Unable to reach live person. Messaged sales person- but that’s not his job. Booked online new service appt for Tues, Aug 19. Hyundai Customer Case created. T, 9/19, when I went to drop off car- there was a little push back since it “doesn’t pull anymore”. But after discussing my concerns about irregular tire wear and not in the green, when I mentioned that a case was created- documentation seemed to get a little tighter and said that this would not be something I could wait for since they would need the car longer and to go over with service director. No loaners available. No ride share service would be available since I live more than 10 miles out. Since I was now stuck- Scott said that he would as a courtesy give me a 1 way Lyft home. I asked if he could ask the service manager since this was an issue since delivery and a 2nd trip. Denied. At 315p, I received a text message (and VM) that car was ready for pick up. I had already made plans around Orange and LA County. I asked one more time if I could get a Lyft back to dealership tomorrow AM since it’s 2nd time for something that started at delivery. Denied again- and was explained that this service would not qualify for loaner or ride share. Uber ~ $90-130 pre-tip. Way to take care of your customer- especially selling dealer. Hope alignment is all green. 1st time Hyundai experience- hasn’t been the best. More