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Rusty Eck Ford
Wichita, KS
513 Reviews
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Showing 513 reviews
December 16, 2019
Worst Customer Service in ALL DEPT'S. First new car I've ever had and has been a nightmare after the first 6 months of owning it. So many defects, recalls and trash transmission. Just had First new car I've ever had and has been a nightmare after the first 6 months of owning it. So many defects, recalls and trash transmission. Just had to have PCM ($826) replaced due to faulty grounds of bolts that I had asked about on 3 occasions that were never recalled only sent to ford dealership service centers. Asked a 4th time and was told "We do what we're told." Every time my car was in their service dept. it was damaged. Some was fixed some still getting the run around on. Now defective actuators went bad and heater core is leaking due to it. Was told to talk to the general manager of the dealership and the service dept manager. General manager hung up service manager said "I thought we were done with this?" How is it done when it hasn't been fixed?? Now have 2 case's with Ford Corporation about this dealership. More
by Russ
Employees Worked With
John Dotts, Brandon Clark, Alex Tilma, Glenn Williams, Ken Sens, Stuart Parker
Helpful November 11, 2019
Kesten Trebbe always takes care of his customers and finds them what they want and need. I will only buy from Kesten and all our family and friends will only buy from Kesten. finds them what they want and need. I will only buy from Kesten and all our family and friends will only buy from Kesten. More
by Michelle
Employees Worked With
Kesten Trebbe *****
November 11, 2019
Purchased 2016 Nissan Rogue Lucas was so helpful and friendly when I purchased my vehicle. He listened to my wants and constantly asked what was important to me in order to find Lucas was so helpful and friendly when I purchased my vehicle. He listened to my wants and constantly asked what was important to me in order to find the best vehicle. Then Terry was also extremely helpful when it came time to finalize the deal. Both of them made me feel welcome and as if we were all one team working to find me the best deal. Would definitely recommend them to anyone looking for a new vehicle. More
by Ngramajo375
Employees Worked With
Lucas , Terry Hildreth
November 08, 2019
New vehicle service on our 2018 F150 Went to Rust Eck to have receive our free service of our 2018 150 and left with the addition of a 2019 Mustang GT. Much Happiness Went to Rust Eck to have receive our free service of our 2018 150 and left with the addition of a 2019 Mustang GT. Much Happiness More
by Mustang
Employees Worked With
Mario Magnaye, Kens Sens, and Les Eck , Adriane Correa
November 04, 2019
Appreciated Lucas & all staff who helped answer all our questions, worked to make a deal to better satisfy our needs & who got us out the door in a clean car. questions, worked to make a deal to better satisfy our needs & who got us out the door in a clean car. More
by jls
Employees Worked With
Lucas
November 04, 2019
Bought 2 cars from Rusty ECK and never disappoint me. Look for Abel. He is a patient guy and willing to explain everything you need about the cars. Look for Abel. He is a patient guy and willing to explain everything you need about the cars. More
by ABC
Employees Worked With
Abel
September 04, 2019
Rebuilding credit, Bad credit ,No credit.. Don't go here. First time car buyer awful experience was asked what i wanted my monthly payments to be & what I can afford to put down they offered cars out of my pa First time car buyer awful experience was asked what i wanted my monthly payments to be & what I can afford to put down they offered cars out of my payment budget & asked for more down payment then I said I could do.. I talked to several different people which was very overwhelming & felt pressured I asked question salesman kept telling me thats handled in different department.. They even embarrassed me about my credit saying I have one credit card that has 8 late payments I told them on the phone about my credit situation.. What I don't understand is why would they put a person in a car with high car payment thats trying to rebuild their credit... Salesman had me convinced they were going try their best to get me in car around my budget & down payment I waited to see what they had to offer was at the dealer ship for 4 hours.. All they cared about was making a deal & getting my $1,000-$1,500 down payment is how I felt about the whole situation criticize me about my credit card & my 8 late payments on my credit card but want to put me in a car that's out of my budget.. So I left Tired discouraged and crying upset & took my money and paid off my 8 late payment credit card.. More
by Shalawndra Buchanan
Employees Worked With
Jonathan Miller
August 14, 2019
Anywhere but here! If you are looking to buy I recommend anywhere but here! The customer service is TERRIBLE! They refuse to handle any matters or call back. A down paym If you are looking to buy I recommend anywhere but here! The customer service is TERRIBLE! They refuse to handle any matters or call back. A down payment... DON’T AGREE TO IT. When the deal falls through they will be anywhere but their office when you call to see about getting your down payment back. Tons of other dealerships with the same deals! Shop anywhere but here. I’d rather walk then drive a rusty eck vehicle. More
by TAYLOR00
Employees Worked With
Joe, Zane
August 12, 2019
Just a number here! They are only looking for sales numbers and not repeat buyers. Customer service goes a long way! Repeat buyers influence others! This dealership coul They are only looking for sales numbers and not repeat buyers. Customer service goes a long way! Repeat buyers influence others! This dealership could definitely benefit from some customer service training. A great dealership takes care of their customers before, during and after the sale. More
by Maggie L
Employees Worked With
Ken Sens
August 10, 2019
Very dissatisfied! Purchased a new truck, but we are very dissatisfied with the after sales experience! Never purchase here! They definitely lack in customer service aft Purchased a new truck, but we are very dissatisfied with the after sales experience! Never purchase here! They definitely lack in customer service after the sale. More
by Happy SW KS customer
Employees Worked With
Kesten Trebbe , Ken Sens
