Rusty Wallace Honda

The service/parts department still owes me roughly $600 from April of 2021. I took my used 2 door civic coupe in bc both doors had issues. I had the lock assembly replaced in one door but the passenger doo from April of 2021. I took my used 2 door civic coupe in bc both doors had issues. I had the lock assembly replaced in one door but the passenger door could not be fixed. Therefore they ordered a used door to replace the passenger door. I paid over $900 that day for the lock assembly and labor which was approx $360 for the driver side door, with the remainder being for the replacement passenger door that they were having to order. It took a few weeks to arrive, and in the meantime the starter went bad on the Civic. I was just completely frustrated with all the problems with this car I decided to go purchase a new car from the Kia dealership. When I spoke to Rusty Wallace Honda's service rep I informed them that I no longer needed the replacement of the door. However, since I had already purchased the door I either needed the door to be given to me (since it was mine as I had already paid for it upfront) or I was f due a refund. I have never received the door that I paid for nor have I received a refund. I have made countless phone calls, sent emails, and more recently texts through a number published on their website. No one has ever contacted me in return. I guess they're not wanting to pay me the money that I most definitely am owed. I suppose I'm going to have to take a day off to go show up in person. However, on second thought I have actually I decided that my next phone call or move is to court if I do not hear back from them very soon. I am in no way a litigious person, nor do I think I am being unreasonable in any way. I paid for an item/service that I never received. In essence this is theft and it is ridiculous. Just all around terrible terrible treatment for something that is so easily rectified. Shameful to do to a hard working single mother! More

I recently purchased my new car from this dealership, and I have to say it was such an amazing experience. I had the pleasure of speaking/working with Mr. David F. and Mr. Nick, and they were so helpful. I w I have to say it was such an amazing experience. I had the pleasure of speaking/working with Mr. David F. and Mr. Nick, and they were so helpful. I was very new to this process, so I appreciate their transparency and them taking the time to fully explain every detail to me, as well as making sure I was comfortable with each decision made. They were beyond polite, professional, and helpful. They also made sure they got me an amazing interest rate, and a very affordable monthly payment. I’m so so happy with my new car, and I highly recommend this dealership and it’s employees. You can’t go wrong here. It truly feels like a family, and not just a salesman trying to pressure you into a sale you’re not comfortable with. Go see them for all your vehicle/auto needs!(: More

Our salesman was Brian and he supplied excellent service for the purchase of our CRV for the purchase of our CRV More

An amazing experience appreciate it a lot snd got a great car definitely recommend Corey and rusty wallace Honda car definitely recommend Corey and rusty wallace Honda More

Anson Angley was very helpful in helping me purchase my car. He was very patient while I made up my mind, and even worked with my children while we worked out all the details Anson even helped get my trad car. He was very patient while I made up my mind, and even worked with my children while we worked out all the details Anson even helped get my trade in car from the other dealer More

I had been looking for a car for my son for a month and had driven/shopped half a dozen different brands (Honda, Nissan, Toyota, Volvo, Lexus, etc…) and worked with about a dozen different sales associates had driven/shopped half a dozen different brands (Honda, Nissan, Toyota, Volvo, Lexus, etc…) and worked with about a dozen different sales associates. Jon Mees at Rusty Wallace Honda in Knoxville was by FAR the most professional and knowledgeable sales person we dealt with anywhere! That guy has a bright future! If you are looking for an auto, I highly recommend you going to see Jon at Rusty Wallace Honda. More

I purchased my automobile last April, and I cannot say enough about how smooth and easy the whole process was. My salesman, Alex Sutherland, was not only courteous and kind, he really listened to me when enough about how smooth and easy the whole process was. My salesman, Alex Sutherland, was not only courteous and kind, he really listened to me when I explained what I was looking for and how much I wanted to spend. With my credit score being so high, I was told I could purchase any car in the place, but I wanted to keep my car payment low and opted to live under my means. My wishes were totally respected. There was absolutely no pressure to try to get me to purchase a more expensive vehicle just because I had the means to do so. This dealership really does put the consumer first. Alex helped me find what I was looking for and I am so happy with my choice of automobile. And financing was an absolute breeze. If you're looking to purchase a car, I would highly recommend Rusty Wallace Honda in Knoxville. Great people, great service! I give them 5 stars! More

First time purchasing from this dealership, but have a few other relatives that have gone here for a new car with great experiences as well. The entire experience was great, and Jim was helpful, and knowl few other relatives that have gone here for a new car with great experiences as well. The entire experience was great, and Jim was helpful, and knowledgeable. I certainly recommend this dealership to anyone looking to purchase a new or used car! More

We are on vacation in Gatlinburg, and on the way back to our condo when we hit a pothole and it busted a hole in the sidewall of our tire. So I had reached out to a dealership and got a lot of I don’t knows our condo when we hit a pothole and it busted a hole in the sidewall of our tire. So I had reached out to a dealership and got a lot of I don’t knows and a lot of transfers to different departments within the dealership. But then I called Rusty Wallace Honda dealership and got the info and exact information on what needed to be done to get me back going. Sidney Booth a Service advisor at that dealership made everything great! My experience with him and the Rusty Wallace dealership was awesome! Thank you very much Sidney! You saved my vacation and saved me a bunch of headaches!!! I would definitely recommend that if anybody is near Rusty Wallace Honda in Knoxville to stop in and let them help you with any problem you may have with your vehicle! You will not regret it! More