Rusty Wallace Honda - Service Center

People generally are more apt to complain on a review site than commend. It's sad. I love this dealership. I love the sales folks, the service staff, and the prices. The prices are very fair, and the site than commend. It's sad. I love this dealership. I love the sales folks, the service staff, and the prices. The prices are very fair, and they also managed to get me top dollar for my trade-in, which made the price even better. I've worked with a couple different sales folk, all very accommodating - showed me things in my price range with the options that were a "must have" for me and let me test drive every vehicle I wanted without a complaint (in fact, with a smile and good conversation). No pressure, nothing rushed, and they even stayed after hours once I made my final decision (yes, I'm one of "those" picky people that wants to make sure everything is JUST RIGHT before making a commitment). The first experience I had with them was with service. After buying a used Honda from another dealer, I took it to them for service. I was completely and totally blown away by the service department. They were the most helpful and accommodating service center I had ever been to (I'm a widow with a 2 year old, so people making things a little easier goes a long way with me). They made my appointments for times that were convenient for me, had what I needed in stock or ready by my appointment, and have either provided a loaner vehicle or entertained my daughter to the extreme while I've had to wait. The "drive feel" after getting it back was like being in a new vehicle each time - everything just worked. If they saw something that was a problem, I'd ask them to show me - the service technician would explain to me what was going on showing what on my van was a problem or soon-to-be problem (I'm not an idiot when it comes to cars, but I can pretend to be when it suits me). Every single person in the company has been nothing but friendly, helpful and over-accommodating. The service prices they charge are VERY fair for dealer standards and not once have I felt they tried to sell me any sort of service that wasn't needed (or soon to be needed). Because of the incredible experiences I had with service before my van got plowed, when I needed a new vehicle, I turned to them. The sales staff was amazing. I was a pain, but they were stellar and I actually enjoyed the whole buying experience. They let me take my time, discussed prices, other possible vehicles that had what I wanted in options, gave me the good bad and ugly - told me what dealership other used vehicles originally came from, and the history of the SUV/van. Not once did I feel even the least bit pressured into one vehicle over another. Overall, I came away feeling perfectly happy with my purchase. Since then, I've taken my Odyssey back for service a few times. Each time it's been nothing but a pleasure. In fact, I always feel 10 times better about my day after leaving the service center. I leave with a smile, my daughter leaves with a smile - their friendliness and courtesy is just downright contagious. The service center offers free wi-fi (and loaner iPads - they even have a couple with kids games), food/beverage, comfortable seating, a nice TV, a little room for the kids to play in complete with some toys (although my daughter prefers the showroom and the new cars). Everyone says hello as they walk by with a smile. They accommodate with loaner vehicles when service will take longer than an oil change. I really just can't say enough about these folks. They're downright awesome and by taking the time to write a good review for them - I hope others in the area will give them a chance. They really are the best of the best. More

I went to Rusty to get my oil changed. My hood latch had been loose for a while and I told them it was hard to open and I should do it. they said it was fine. When I got home and checked, I found my hood la been loose for a while and I told them it was hard to open and I should do it. they said it was fine. When I got home and checked, I found my hood latch had been broken off and put back together with zip ties. It also had immediately broken upon opening, so my car was stuck at home with a hood that wouldn't close. More