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Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,411 reviews
Verified Customer
December 17, 2022
Did not fix it correct had to come back again. , Time to get an appointment was long time also. Very disappointed with Rusty Wallace Kia Alcoa service manager was quite rude , Time to get an appointment was long time also. Very disappointed with Rusty Wallace Kia Alcoa service manager was quite rude More
by STEVE3060
Employees Worked With
Jenna Mayes
December 16, 2022
Service department very friendly and helpful. Parts department went out of their way to help. Good people to work with! Service waiting room was exceptional. Parts department went out of their way to help. Good people to work with! Service waiting room was exceptional. More
by tsimpson81
December 15, 2022
Excellent customer service! Employees are very helpful and friendly!! Clean facility and nice amenities while you wait. Employees are very helpful and friendly!! Clean facility and nice amenities while you wait. More
by Amanda_b_hodges
December 14, 2022
Having been a long standing customer, my last experience here at Alcoa KIA was less than stellar. After being told the vehicle was ready I arrived only to wait an hour and a half for the attendants to find here at Alcoa KIA was less than stellar. After being told the vehicle was ready I arrived only to wait an hour and a half for the attendants to find my keys and paperwork. The vehicle repairs seem to be holding up well so far. The attendants were very friendly, but offered no explanation for the long delay. I will continue to buy vehicles and have them serviced at Alcoa KIA. I hope this review helps to improve customer service. Thank you. More
by alexgalster77@gmail.com
Employees Worked With
Man from Brooklyn. I do not remember his name.
December 14, 2022
Debbie was so helpful! ! She took the extra time to explain my warranty with me and even printed it out for me to reference in the future. ! She took the extra time to explain my warranty with me and even printed it out for me to reference in the future. More
by QTCORRIE
Employees Worked With
Debbie in service
December 14, 2022
Excellent, efficient service. Employees were all very helpful and kind. Nice selection of food and beverages to choose from as I waited. Employees were all very helpful and kind. Nice selection of food and beverages to choose from as I waited. More
by MCCLELLANRICK1
Employees Worked With
Jenna Mayes
December 13, 2022
When I Need Service Rusty Wallace Takes Care Of Everything I Happy Everything Good Yeh Everything I Happy Everything Good Yeh More
by JYHUTCHINGS88.JGB
Employees Worked With
Other Employees :
Brandon Chaffins, Jenna Mayes, Dylan Hatula
