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Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,411 reviews
December 01, 2022
Very nice and not pushy . Always tells me exactly what its going to cost . Very nice and courteous. Always tells me exactly what its going to cost . Very nice and courteous. More
by IDOLSFRIENDS
Verified CustomerEmployees Worked With
Other Employees :
Tyler , Jenna Mayes
December 01, 2022
First of all it was near impossible to get someone on the phone second of all when they did get on the phone I was put on hold and no one ever returned after the fact this is completely unacceptable I schedu phone second of all when they did get on the phone I was put on hold and no one ever returned after the fact this is completely unacceptable I scheduled a rental vehicle for when I dropped my truck off then I arrived at the set date to drop it off I'm told I never scheduled a courtesy car and I will have to use my own methods also unacceptable. We bought my son a new car we was going to use you guys since the sales team was awesome but after our treatment from the service department no thank you. More
by kadiekerley92
December 01, 2022
Everyone that I encountered was helpful and courteous. I didn’t feel pressured to buy and they handled everything with efficiency. I didn’t feel pressured to buy and they handled everything with efficiency. More
by SDTAYLOR.970
November 29, 2022
Always been good about servicing my car but last time I told her what was wrong with it she still put on y’all Michen was charged $135.00 plus tax should have paid for it I told what it needed told her what was wrong with it she still put on y’all Michen was charged $135.00 plus tax should have paid for it I told what it needed More
by Slickie63
Employees Worked With
Other Employees :
Jenna Mayes, Advisor Advisor
November 29, 2022
Greg Taylor was great! Left in a vehicle that meets my needs. An overall pleasant experience. Left in a vehicle that meets my needs. An overall pleasant experience. More
by ddleija23
November 29, 2022
Very helpful and easy to deal with. Aubrey and Brandon were great to work with. Aubrey and Brandon were great to work with. More
by pshawvbc
November 29, 2022
Very efficient, great personal service and very accommodating. The personal attention to detail and several employees coming through the waiting area and asking if anyone needed anything was refres accommodating. The personal attention to detail and several employees coming through the waiting area and asking if anyone needed anything was refreshing. More
by PBROWN913
Employees Worked With
Advisor Advisor
November 29, 2022
Absolutely the greatest to work with. If there are any problems, they take care of it fast and efficiently. Highly recommend. B.J. McNeely was great to work with as was all the others If there are any problems, they take care of it fast and efficiently. Highly recommend. B.J. McNeely was great to work with as was all the others there. More
by scottp334
