Rusty Wallace Kia Alcoa

8:00am Monday 10/24/22 Dropped off Kia to have oil change and headlight replaced. 3:46pm -I called to see if my car is ready. Was told that Nick was writing up paperwork/estimate and would call me b change and headlight replaced. 3:46pm -I called to see if my car is ready. Was told that Nick was writing up paperwork/estimate and would call me back. 4:31pm – Nick called to give me an estimate of $1,600 to have headlight repaired. NONSENSE! And oh yeah…Your car is stuck on the lift and we can’t get it down. Told me to come pick up a loaner car and hopefully they can get it down tomorrow. 5:00pm- I pick up the loaner which is a BRIGHT YELLOW tiny Kia Sole that smells like something died in it. TUESDAY-10:03am - Nick calls to let me know my car is down and ready. 11:15am-I arrive to pick up my car. Nick tells me he will go get my paperwork. Nick disappears. 11:45am- I go find Nick, who is socializing with co-workers. He was shocked to see me! Apologized and said he forgot I was there. I sign receipt and pay for the oil change. Gives me my copy. Then ask me to sign a 2nd receipt, which shows $$ from past visits. I question why I’m signing this. He tells me it’s just a history report of my car? I’ve never signed such before and since I’m already annoyed, find it odd that I don’t get a copy of whatever the 2nd thing was that I signed. I wish I would have requested that, but at this point just want to get out of here! He walks me to my car that is parked bumper to bumper between another car and ask me if I can get out! OF COURSE NOT! He has to find someone who can get my car out?!!!! Not A Good Experience! More

Everything went well, as expected and finished in a reasonable amount of time. Wait area very comfortable. reasonable amount of time. Wait area very comfortable. More

Very friendly service advisors. Was kept appraised on what was going on. Decent waiting room with good drinks and snacks Was kept appraised on what was going on. Decent waiting room with good drinks and snacks More

Had a problem after servicing and got the vehicle in and fixed quickly before vacation day fixed quickly before vacation day More

Rusty Wallace Kia is the best. I don't take my vehicle anywhere else.Service department is excellent. I don't take my vehicle anywhere else.Service department is excellent. More

Had a 1pm appointment for oil change. Got out 2 1/2 hours later. Never was offered a car to use and was never told it would be more than 30 minutes. Nobody ever approached me about Got out 2 1/2 hours later. Never was offered a car to use and was never told it would be more than 30 minutes. Nobody ever approached me about status of the work. I asked after an hour and was told it would be ready shortly. Worst service ever in my life. This was totally unacceptable. My time is worth something to me. I had to change some plans due to the time it took. More

Awesome as always…Attentive to details… Good value… Always very informative… Techs always pay attention to details… Always very informative… Techs always pay attention to details… More

We were looking for a 2023 before they were available. David was knowledgeable regarding the new cars and Brandon gave us numbers and held true to what he told us. I would recommend Rusty Wallace KIA to a David was knowledgeable regarding the new cars and Brandon gave us numbers and held true to what he told us. I would recommend Rusty Wallace KIA to anyone who asked. More

They are always very courteous and on time with my appointment. The waiting area is always very clean and comfortable! appointment. The waiting area is always very clean and comfortable! More

The salesman had initially sold me a Silverado but they had to pull it after it went to service. Offered me the Toyota Tundra I bought at a discount to offset the price difference. Overall a great job. Wou had to pull it after it went to service. Offered me the Toyota Tundra I bought at a discount to offset the price difference. Overall a great job. Would be rated higher had the initial deal gone through. More