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Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,411 reviews
September 22, 2022
Best experience buying a car hands down. Great customer service. Brandon Chaffins, Will Witucki, Dylan Hatula and Caleb Johnson were absolutely amazing. They made me feel like family and I w Great customer service. Brandon Chaffins, Will Witucki, Dylan Hatula and Caleb Johnson were absolutely amazing. They made me feel like family and I would definitely recommend this dealership in the future. I even got a swag bag with my purchase. Nice touch guys. More
by srmoore865
Verified Customer
September 22, 2022
Nice dealership. Just was along wait for oil change and tire rotation. Also I didn’t get new sticker for when it’s due again and they didn’t reset the vehicle either. Just was along wait for oil change and tire rotation. Also I didn’t get new sticker for when it’s due again and they didn’t reset the vehicle either. Very nice people. More
by Jimbeckwith
Employees Worked With
Jenna Mayes, Advisor Advisor
September 22, 2022
This is the second vehicle we have purchased for the company Will is a great manager and really helpful he has always made sure everything is good with our vehicle very customer friendly company company Will is a great manager and really helpful he has always made sure everything is good with our vehicle very customer friendly company More
by RICHARD-MARANVILLE
September 21, 2022
I arrived early for my appointment and the took me straight in anyway. I also had a paper for a recall and they worked it out to do that at the same time so I wouldn't have to come back. I greatly app straight in anyway. I also had a paper for a recall and they worked it out to do that at the same time so I wouldn't have to come back. I greatly appreciated them doing this for me. More
by BULLDOG67.SA
Employees Worked With
Jenna Mayes, Advisor Advisor
September 21, 2022
It took 5 days to work on my ac. 2 of those days, I couldn’t get anybody to update me. Got the car back after paying for work that didn’t fix the problem. 2 of those days, I couldn’t get anybody to update me. Got the car back after paying for work that didn’t fix the problem. More
by MYJENIK
Employees Worked With
Advisor Advisor
September 21, 2022
Very friendly and knowledgeable staff. Answered all our questions and felt no pressure from sales people Answered all our questions and felt no pressure from sales people More
by LGAINES1954
September 21, 2022
Wonderful customer service! They really care about customers and their concerns! They will definitely be my car's service place! They really care about customers and their concerns! They will definitely be my car's service place! More
by MOMMYSUE83
Employees Worked With
Skylar Rosenbau, Nicolas Mancus
