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Rusty Wallace Kia Alcoa
Louisville, TN
6,412 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,412 reviews
September 07, 2022
This is the 7th vehicle I've purchased from Rusty Wallace KIA Alcoa. I recommend them to everyone. Best customer service in the business! KIA Alcoa. I recommend them to everyone. Best customer service in the business! More
by mcneely32
Verified CustomerEmployees Worked With
Other Employees :
Brandon Chaffins
September 06, 2022
Scheduling was easy and the work was performed as promised in the time that was promised. promised in the time that was promised. More
by joeemcbride
Employees Worked With
September 06, 2022
I really enjoy the service and the people. Everyone asked often what they could do to help ME. The waiting room and restrooms were nice and clean. Plenty of nice snacks. I even asked for somet Everyone asked often what they could do to help ME. The waiting room and restrooms were nice and clean. Plenty of nice snacks. I even asked for something extra and got it. It’s super nice to receive a car wash when my car is complete. More
by jones795781
Employees Worked With
Jenna Mayes
September 06, 2022
Everyone was great. ..car buying experience was really good...thank you everyone. Everyone was very pleasant and helpful ..car buying experience was really good...thank you everyone. Everyone was very pleasant and helpful More
by janelawlessjan
September 06, 2022
Very helpful to me even when I showed up 30 minutes till close, even notified me on the recall of my vehicle when I was there for the purpose of low tire pressure, really appreciated it. close, even notified me on the recall of my vehicle when I was there for the purpose of low tire pressure, really appreciated it. More
by ANON
Employees Worked With
Jenna Mayes, Advisor Advisor
September 06, 2022
Very pleased with the service dept. Service is always very prompt and the employees are always helpful and pleasant. The snacks are a nice plus! Service is always very prompt and the employees are always helpful and pleasant. The snacks are a nice plus! More
by tmn1068@gmail.com
Employees Worked With
September 05, 2022
This has already been addressed. This has already been addressed. This has already been addressed. This has already been addressed. This has already been addressed. More
by AMYEFNP23
September 02, 2022
Great customer service! Very knowledgeable and friendly staff. It was a busy day in the service department and the staff made a point to make multiple rounds through the lob Very knowledgeable and friendly staff. It was a busy day in the service department and the staff made a point to make multiple rounds through the lobby are asking if anyone had any questions or needed an update on the status of their vehicle. More
by rachel.conatser
Employees Worked With
Deborah Fay
September 02, 2022
Very friendly staff. I did not feel pressured at all. They made sure I was happy before I left. I did not feel pressured at all. They made sure I was happy before I left. More
by SGINSBUR50
