Rusty Wallace Kia Alcoa

Easy corresponding to service about recalls. Fast service. Very happy with each point of service Fast service. Very happy with each point of service More

They had great communication. They were very friendly and understanding. Could have explained things a little more in depth so I didn’t have to go back and question some things. They were very friendly and understanding. Could have explained things a little more in depth so I didn’t have to go back and question some things. More

Absolutely LOVE this dealership because of its STAFF! Sales Department is knowledgeable and friendly, as is the Service Department. COVID life being what it is, there was a wait on my part. But the te Sales Department is knowledgeable and friendly, as is the Service Department. COVID life being what it is, there was a wait on my part. But the team worked diligently to ensure it was working and appearance was as it was the day I purchased the vehicle. I've been stopped at red lights about my Telluride and refer them to Rusty Wallace. It is a dealership I feel I can trust! More

Did a good and I’ll be back when I have another problem. Can’t say more! Can’t say more! More

Best dealership I’ve encountered. Very friendly people who are willing to work with you from sales to finance. They even gave me a piece of very good pizza while I was waiting for s Very friendly people who are willing to work with you from sales to finance. They even gave me a piece of very good pizza while I was waiting for something with finance. Can’t be that. The salesman who assisted me has stayed in touch which I appreciate. More

Garry was wonderful to work with. The dealership had the car I was looking for at a fair price. The dealership had the car I was looking for at a fair price. More

Employees of the service center are always friendly and knowledgeable. I’ve had nothing but positive experiences with this dealership and the services they provide. 10/10 for customer service! knowledgeable. I’ve had nothing but positive experiences with this dealership and the services they provide. 10/10 for customer service! More

When I booked my appointment for new tires and and oil change, I was told it would take about an hour. After three hours, I went to check every 15 minutes and I would soon be late for work. After four h change, I was told it would take about an hour. After three hours, I went to check every 15 minutes and I would soon be late for work. After four hours, my car was finally ready and I was ultimately late for work. The service department tried to sell me on a new steering rack. My husband checked the car when I arrived home and discovered that the driver's side tire rod was busted. There was nothing wrong with the steering rack. Waiting for hours for new tires and an oil change is unacceptable. I also have zero trust or faith in the mechanics after they tried to sell me very expensive parts I don't need. I was also charged full price for the oil change. More

They bent over backwards to get the deal I wanted. Dylan was a great salesman. Dylan was a great salesman. More

I am really impressed with Rusty Wallace Kia in Knoxville. I live in nearby Sevierville, but consider it worth the trip to this dealership. The people are kind and courteous. They address every nee Knoxville. I live in nearby Sevierville, but consider it worth the trip to this dealership. The people are kind and courteous. They address every need before I even tell them. I am so pleased with every aspect of the team approach. More