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Rusty Wallace Kia Alcoa
Louisville, TN
6,414 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,414 reviews
August 17, 2022
Our salesperson BJ McNeely was amazing. He was super informative and helpful and explained everything really well. He was super informative and helpful and explained everything really well. More
by curtis525
Verified Customer
August 15, 2022
We had an absolute, textbook perfect experience at this dealership. I was trying to locate a hard to find vehicle. The sales person, Mr. King, completely understood the mission that I was undertaking and dealership. I was trying to locate a hard to find vehicle. The sales person, Mr. King, completely understood the mission that I was undertaking and went ABOVE and BEYOND my expectations from my first contact. For example, I asked for just one or two photos of the vehicle and he sent close to a dozen including inside and outside the vehicle. He checked in with me early in the morning to make sure that I understood how quick these vehicles are sold. All in all, excellent communication and met all deadlines and promises. I would highly recommend. More
by 513Drew911
August 14, 2022
Absolutely LOVE this dealership because of its STAFF! Sales Department is knowledgeable and friendly, as is the Service Department. COVID life being what it is, there was a wait on my part. But the te Sales Department is knowledgeable and friendly, as is the Service Department. COVID life being what it is, there was a wait on my part. But the team worked diligently to ensure it was working and appearance was as it was the day I purchased the vehicle. I've been stopped at red lights about my Telluride and refer them to Rusty Wallace. It is a dealership I feel I can trust! More
by drenfroe717
Employees Worked With
Jenna Mayes, Advisor Advisor
August 14, 2022
They had great communication. They were very friendly and understanding. Could have explained things a little more in depth so I didn’t have to go back and question some things. They were very friendly and understanding. Could have explained things a little more in depth so I didn’t have to go back and question some things. More
by vmlove18
Employees Worked With
August 13, 2022
Best dealership I’ve encountered. Very friendly people who are willing to work with you from sales to finance. They even gave me a piece of very good pizza while I was waiting for s Very friendly people who are willing to work with you from sales to finance. They even gave me a piece of very good pizza while I was waiting for something with finance. Can’t be that. The salesman who assisted me has stayed in touch which I appreciate. More
by MAJORTRBLTOO
August 13, 2022
Employees of the service center are always friendly and knowledgeable. I’ve had nothing but positive experiences with this dealership and the services they provide. 10/10 for customer service! knowledgeable. I’ve had nothing but positive experiences with this dealership and the services they provide. 10/10 for customer service! More
by Sleepy1910
Employees Worked With
Jenna Mayes, Advisor Advisor
August 13, 2022
Garry was wonderful to work with. The dealership had the car I was looking for at a fair price. The dealership had the car I was looking for at a fair price. More
by PGDMMI
