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Rusty Wallace Kia Alcoa
Louisville, TN
6,410 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,410 reviews
August 05, 2022
I was treated very nicely and all of the staff was very nice and professional. My oil change was finished very quickly and I was very satisfied.They explained all of the checks that they did and I really a nice and professional. My oil change was finished very quickly and I was very satisfied.They explained all of the checks that they did and I really appreciated it. More
by DJMBR549
Verified CustomerEmployees Worked With
Jenna Mayes, Advisor Advisor
August 05, 2022
Refused to give me a service car after havin my car in service for over a month! Refused to accept the engine my warranty was covering! They Ignored or had my calls waited on for over 15 mins to be answer service for over a month! Refused to accept the engine my warranty was covering! They Ignored or had my calls waited on for over 15 mins to be answered numerous times a day More
by BRITTBOOBOO10
Employees Worked With
Jenna Mayes, Advisor Advisor
August 05, 2022
Everyone was super nice. The service waiting area was clean and well maintained. They offer tv, charging station, wifi, snacks and drinks. My wait was minimal and they wash y The service waiting area was clean and well maintained. They offer tv, charging station, wifi, snacks and drinks. My wait was minimal and they wash your vehicle after servicing. More
by kemanis47
Employees Worked With
Nicholas Mancus
August 05, 2022
Very pleased with the salesman. He actually offered to let me take the car home to show my wife. He was friendly and answered all my questions. He actually offered to let me take the car home to show my wife. He was friendly and answered all my questions. More
by joeemcbride
August 05, 2022
My appt was for a Monday at 10am for diagnosis. When I get there I'm told it might not be until later in the afternoon or the next morning before they can look at it. (What's the point of an appt? When I get there I'm told it might not be until later in the afternoon or the next morning before they can look at it. (What's the point of an appt?) I leave my car there, luckily I had my son follow me because we live over an hour away. I get a call Tuesday evening telling me what the problem is and give them permission to fix it. I'm told it could possibly be that night before closing when it is done. Well, it wasn't ready for pick up until Wednesday morning. Yes the problem is fixed with my vehicle but seriously, why schedule an appt if it clearly doesn't mean anything to the company. I will not be returning to this service center. More
by Customer
Employees Worked With
Nick
August 05, 2022
Thank you Greg for helping us with our KIA Soul! We really like this car! We really like this car! More
by l_firewalker
August 04, 2022
Everyone was helpful. The waiting area was clean and well stocked. The charging station, to charge the cell phones, was an added blessing. The waiting area was clean and well stocked. The charging station, to charge the cell phones, was an added blessing. More
by HATLEYKIM
Employees Worked With
Advisor Advisor
August 04, 2022
Rusty Wallace KIA is a very dealership, with friendly staff, knowledgeable technicians where I have taken my vehicle from the beginning. I have been pleased. staff, knowledgeable technicians where I have taken my vehicle from the beginning. I have been pleased. More
by RIGREENE68
Employees Worked With
Jenna Mayes, Advisor Advisor
