Rusty Wallace Kia Alcoa
Louisville, TN
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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I no ght my car from y'all and the salesman was very helpful to help me get the perfect used car for me. Now I bring my car there for service because I trust the service manager who also has gone above helpful to help me get the perfect used car for me. Now I bring my car there for service because I trust the service manager who also has gone above and beyond to help me with what I have needed. Love that y'all have loaner cars available if needed. More
Had a great experience and purchase went smoothly Staff was very professional and was very happy with my experience was very professional and was very happy with my experience More
My appt was for a Monday at 10am for diagnosis. When I get there I'm told it might not be until later in the afternoon or the next morning before they can look at it. (What's the point of an appt? When I get there I'm told it might not be until later in the afternoon or the next morning before they can look at it. (What's the point of an appt?) I leave my car there, luckily I had my son follow me because we live over an hour away. I get a call Tuesday evening telling me what the problem is and give them permission to fix it. I'm told it could possibly be that night before closing when it is done. Well, it wasn't ready for pick up until Wednesday morning. Yes the problem is fixed with my vehicle but seriously, why schedule an appt if it clearly doesn't mean anything to the company. I will not be returning to this service center. More
Very pleased with the salesman. He actually offered to let me take the car home to show my wife. He was friendly and answered all my questions. He actually offered to let me take the car home to show my wife. He was friendly and answered all my questions. More
Everyone was super nice. The service waiting area was clean and well maintained. They offer tv, charging station, wifi, snacks and drinks. My wait was minimal and they wash y The service waiting area was clean and well maintained. They offer tv, charging station, wifi, snacks and drinks. My wait was minimal and they wash your vehicle after servicing. More
Refused to give me a service car after havin my car in service for over a month! Refused to accept the engine my warranty was covering! They Ignored or had my calls waited on for over 15 mins to be answer service for over a month! Refused to accept the engine my warranty was covering! They Ignored or had my calls waited on for over 15 mins to be answered numerous times a day More
Thank you Greg for helping us with our KIA Soul! We really like this car! We really like this car! More
I was treated very nicely and all of the staff was very nice and professional. My oil change was finished very quickly and I was very satisfied.They explained all of the checks that they did and I really a nice and professional. My oil change was finished very quickly and I was very satisfied.They explained all of the checks that they did and I really appreciated it. More
The service department at this location is the best in town! Very friendly staff, updates on status of where they are with your vehicle, and willing and able to answer any questions you might have. town! Very friendly staff, updates on status of where they are with your vehicle, and willing and able to answer any questions you might have. More





