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Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,411 reviews
Verified Customer
July 26, 2022
Not helpful and unorganized. Called to tell them what was wrong with the vehicle. They told me I would have to bring it in. So they scheduled me an appointment and I took off wor Called to tell them what was wrong with the vehicle. They told me I would have to bring it in. So they scheduled me an appointment and I took off work to got to it. Once there they said there was nothing they could do but they would waive the diagnosis fee. I wouldn't have paid for a diagnosis fee to sit there for an hour and then just to be told they couldn't do anything. They shouldn't have made me bring it out there in the first place if that was the case. The problem that was wrong with my vehicle was with the touchscreen and they claimed that part of my warranty had expired only 3 months before and if I had brought it in 3 months ago it would've been covered. There was nothing wrong with it 3 months prior. They clearly said that it was a manufacturer issue but they couldn't fix unless I paid $900+ More
by Car owner
Employees Worked With
Jenna Mayes
July 24, 2022
Rusty Wallace Kia made the experience of buying a car so easy. I would highly recommend them. easy. I would highly recommend them. More
by VSTLVRGN16
July 23, 2022
I’ve been taking my Soul to Rusty Wallace Kia since the Parkside Kia tried to charge me to check my battery with less than 30k miles on the vehicle I bought new from their lot. Rusty Wallace told me to bri Parkside Kia tried to charge me to check my battery with less than 30k miles on the vehicle I bought new from their lot. Rusty Wallace told me to bring it in and they’d checked it free of charge. The staff is always on point at Rusty Wallace. I’ve even been in a time crunch to get my vehicle serviced and worked in without an appointment in a timely manner. My experiences have always been positive. More
by Chris
Employees Worked With
Jenna Mayes, Advisor Advisor
July 23, 2022
Very pleasant and accommodating. Keep checking on us as we were in the waiting room. Made sure we were cool enough. Even washed our car. Very pleased. Keep checking on us as we were in the waiting room. Made sure we were cool enough. Even washed our car. Very pleased. More
by thilbert386
Employees Worked With
Advisor Advisor
July 23, 2022
They are fast and convenient they made a mistake but the fixed the problem at no charge! fixed the problem at no charge! More
by Mikewinstead76
July 23, 2022
The service manager didn’t get it right to order a part & had to call around to find one! Then when we got to pick up the car they couldn’t find it even tho I told them where it was parked! had to call around to find one! Then when we got to pick up the car they couldn’t find it even tho I told them where it was parked! More
by D.BEAN
Employees Worked With
Nick
