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Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,411 reviews
July 15, 2022
First time having my vehicle serviced here. Everyone was very helpful. Car was finished on time. Great customer service. Everyone was very helpful. Car was finished on time. Great customer service. More
by socsheri
Verified CustomerEmployees Worked With
July 15, 2022
Very friendly and knowledgeable crew. Explained everything about the work done on my vehicle. Answered any question I had. Explained everything about the work done on my vehicle. Answered any question I had. More
by DOROTHY.COOPER2416
Employees Worked With
Jenna Mayes, Audri Crawford, Advisor Advisor
July 15, 2022
They were very helpful in the process of me buying my car. Just wished they could of had extra key so I didn’t have to buy one car. Just wished they could of had extra key so I didn’t have to buy one More
by dannywilhoit66
July 15, 2022
The repair was eventually made and warranty covered, but NOT WITHOUT rusty wallace Kia trying to get out of making the repair under warranty and at my cost! And they kept the car for almost 3 weeks to make NOT WITHOUT rusty wallace Kia trying to get out of making the repair under warranty and at my cost! And they kept the car for almost 3 weeks to make the repair. More
by Nathan
Employees Worked With
Jenna Mayes, Audri Crawford, Advisor Advisor
July 15, 2022
From start to finish, Nick was awesome! He was polite and kept me informed about the status of my car. I always appreciate how clean the service and waiting areas are kept. I purchased m He was polite and kept me informed about the status of my car. I always appreciate how clean the service and waiting areas are kept. I purchased my vehicle six years ago from this dealership. All of my maintenance has been done here. I have never had the first issue. More
by jeffmetoo
Employees Worked With
Nick Mancus
July 14, 2022
I haven't purchased a new car in a long time. This experience was by the far the easiest of them all. Customer service was excellent. This experience was by the far the easiest of them all. Customer service was excellent. More
by bfparker74
July 14, 2022
I originally brought my car in for service last Thursday. Diagnostics were run by a technician, he was unable to figure out what is wrong with my car. They encouraged me to make an appointment to drop my car Diagnostics were run by a technician, he was unable to figure out what is wrong with my car. They encouraged me to make an appointment to drop my car off for service. I made an appointment for today July 14. When I went to drop my car off this morning, I was told that it would be 2 to 3 days before anyone even looked at my vehicle to find out what was wrong. I was also told there are an additional 10 cars that have already been dropped off that are waiting for service. This was not told to me when I made the initial appointment. I am renting a car because no loaner car is available for the duration of my repair. I feel I was misled by the service department, and at this point I’m very dissatisfied with my service. The dealership still has my car and I was told I will need to wait until tomorrow at the earliest to have any additional information. More
by LMCLABO
Employees Worked With
I’m not exactly sure which employees handling my service. None of them introduced themselves., Jenna Mayes, Audri Crawford, Advisor Advisor
