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Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,411 reviews
July 12, 2022
Great experience! The team worked to get a deal worked for me that I could be comfortable with. The team worked to get a deal worked for me that I could be comfortable with. More
by leyva1609
Verified Customer
July 11, 2022
Great service everytime I’ve visited. They’ve serviced my car for 10+ years. They also provide free snacks and drinks which is also a plus! They’ve serviced my car for 10+ years. They also provide free snacks and drinks which is also a plus! More
by amgardner74
July 10, 2022
I trust Rusty Wallace Kia Alcoa to take excellent care of my car. The staff is professional and nice and very considerate. The waiting room is clean and I enjoyed watching tv shows to pass the time while I my car. The staff is professional and nice and very considerate. The waiting room is clean and I enjoyed watching tv shows to pass the time while I waited for service. Nick walked me to my car when it was finished and was very polite and made sure everything was in good working order before I departed. Thumbs up for Rusty Wallace Kia of Alcoa More
by TNSupernana
Employees Worked With
Gabby -- Sales Department, Jenna Mayes
July 09, 2022
My comments are to address what seems to be all Great service advisors. The shop was busy, however, the folks were getting us all in and out with a big smile on their faces and extremely courteous. service advisors. The shop was busy, however, the folks were getting us all in and out with a big smile on their faces and extremely courteous. More
by MOWMANJOE
Employees Worked With
Advisor Advisor
July 07, 2022
Your staff definitely cares about providing fast yet friendly experience. They made sure I had all the answers before I left friendly experience. They made sure I had all the answers before I left More
by Zoia
July 07, 2022
The waiting area for service is nice. I appreciate the complementary snacks and drinks. Audrey helped us yesterday and I really appreciated her as well. I had my two young children with m I appreciate the complementary snacks and drinks. Audrey helped us yesterday and I really appreciated her as well. I had my two young children with me and she held the doors and even opened my car door so my daughter could climb in. One complaint is that I had an appointment for my oil change and I was still there for 2 hours. I feel like I might as well not even had an appointment. More
by AEKNAPP
Employees Worked With
Audri Crawford
July 07, 2022
I was greeted in a timely manner. The staff were enthusiastic about and knowledgeable of the product. Amazing total experience. The staff were enthusiastic about and knowledgeable of the product. Amazing total experience. More
by Charles Burris
