Rusty Wallace Kia Alcoa

We have bought 2 vehicles from this dealership and used them to maintain them for 2.5 years now. We have only had good experiences each and every time. them to maintain them for 2.5 years now. We have only had good experiences each and every time. More

We stopped at the dealership to just look. Bill was very easygoing, not pushy at all We felt like he was being honest when he told us that the new cars were not staying long. We said we would Bill was very easygoing, not pushy at all We felt like he was being honest when he told us that the new cars were not staying long. We said we would like to think about this purchase over the weekend but he said that he didn’t think the car would be available after today became of interest. He was right! Another couple came to buy it after checking it out Fri. Glad we were the lucky ones! More

The service center always goes above and beyond. The new service manager is great! She is always so friendly. The new service manager is great! She is always so friendly. More

I was scheduled on a Tuesday afternoon to have a service done on my car that was only supposed to take 2-2.5 hours. However, when I got there the service center was very behind on their schedule, so they of done on my car that was only supposed to take 2-2.5 hours. However, when I got there the service center was very behind on their schedule, so they offered to give me a loaner vehicle, and said that my car would be completed by Thursday afternoon at the latest. I waited until Thursday afternoon and never heard from the service center about my car. First thing Friday morning I called and they said that it would be finished Friday afternoon, however my advisor would call when it was complete. I never heard anything from them, so around 1:30 Friday afternoon I called and they said that it would be finished within the next hour to hour and a half. I appreciate the loaner vehicle, however I shouldn’t have to call and keep taps on my vehicle and the service. It was frustrating that I had to keep rearranging my schedule because they failed to inform me that my vehicle was being pushed back to be completed. The communication wasn’t great. More

Have had nothing but good experiences dealing with the dealership in all areas. Especially the salesman David Autry and Jenna in the service department. Very friendly, professional, and attentive. dealership in all areas. Especially the salesman David Autry and Jenna in the service department. Very friendly, professional, and attentive. More

Friendly and easy process to purchase new car in just two hours! Thanks Rusty Wallace Kia! hours! Thanks Rusty Wallace Kia! More

Highly satisfied with service at RW Kia Alcoa. Tyler made the selection a less stressful experience. Tyler made the selection a less stressful experience. More

Rusty Wallace Kia has great customer service! they also did a good job fixing my Kia Optima!! Thank You Rusty Wallace Kia! they also did a good job fixing my Kia Optima!! Thank You Rusty Wallace Kia! More

Friendly and thorough service experience especially from my service advisor. She is a great asset to your dealership. my service advisor. She is a great asset to your dealership. More

Although friendly, seemed understaffed. Didn’t have time to rotate my tires even though was part of my service, and didn’t wash my car as they said they would. Only one mechanic in the shop Didn’t have time to rotate my tires even though was part of my service, and didn’t wash my car as they said they would. Only one mechanic in the shop on a Saturday does not seem right. More