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Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,411 reviews
May 22, 2022
Paid to have noise checked. Was told it was a sensor that is discontinued and not a safety issue so they unhooked it. Noise is still there car was making awful sound after I pic Was told it was a sensor that is discontinued and not a safety issue so they unhooked it. Noise is still there car was making awful sound after I picked it up as well. Was told I needed valve cover gaskets plugs and plug wires for $1600. After declining was told I really need plugs and plug wires for 600. Later found out my vehicle doesn't even have plug wires to be replaced More
by YVONNEPARR9
Verified CustomerEmployees Worked With
Jenna Mayes, Audri Crawford, Advisor Advisor
May 21, 2022
David was wonderful! He was very honest and transparent. Not only was he good at his job, he was a genuine person. Thanks! He was very honest and transparent. Not only was he good at his job, he was a genuine person. Thanks! More
by NAIAHOLT
May 21, 2022
Great choice of vehicles. .fair prices.. Fast response.. Always follows up.. Not like other dealerships in area! .fair prices.. Fast response.. Always follows up.. Not like other dealerships in area! More
by Sammyann630
May 20, 2022
The service center is nice and the work is good but I waited 2.5 hours for an oil change and tire rotation even though I made an appointment. waited 2.5 hours for an oil change and tire rotation even though I made an appointment. More
by richard.harris
Employees Worked With
Jenna Mayes, Audri Crawford, Advisor Advisor
May 19, 2022
Tycen was very accommodating and made the car buying experience quite easy! Great deal all around! experience quite easy! Great deal all around! More
by Mfarr517
May 19, 2022
Ron Groves was so easy to work with! We are so pleased with our new car and the service we’ve had so far! Helped us get everything set up in the new car and explained everything we neede We are so pleased with our new car and the service we’ve had so far! Helped us get everything set up in the new car and explained everything we needed to know before driving off the lot! Highly recommend! More
by ldpullins
May 19, 2022
Decent experience. The advisors must fact check before speaking. Get all the pertaining info then give advisement like final price due, just be prepared when customer i The advisors must fact check before speaking. Get all the pertaining info then give advisement like final price due, just be prepared when customer is in front of you and your supposed to be ready to go. More
by mikeclemmons2
Employees Worked With
Audri, Audri Crawford
May 19, 2022
I had to go back for the same issue I had the last time-speed sensor. It is a $500 fix each time. I also had someone stop and tell me I had a brake light out on my way home from the dealership. That w time-speed sensor. It is a $500 fix each time. I also had someone stop and tell me I had a brake light out on my way home from the dealership. That would have been nice if they would have checked it there. More
by LBATY77
Employees Worked With
Audri Crawford
May 19, 2022
The parts department was rude and acted like I was a bothersome to them the sales were perfect bothersome to them the sales were perfect More
by Jonimarie
