Rusty Wallace Kia Alcoa

Everyone was cordial and helpful. The waiting room was comfortable and convenient with drinks and snacks. Overall a nice experience. The waiting room was comfortable and convenient with drinks and snacks. Overall a nice experience. More

Jenna was wonderful. She explained everything thoroughly. She handled getting the work paid for by my extended warranty company. She was always pleasant and professional She explained everything thoroughly. She handled getting the work paid for by my extended warranty company. She was always pleasant and professional even when I showed up after hours once. My only grumble is no one called when the job was finished. I was always waiting all day for someone to let me know when I could pick up my car and I would end up calling them. You need to get the sales team who calls 2 minutes after you drop off your car to tell you they want to buy your car to make the service dept follow up calls. More

Always professional when I pull up asking how I'm doing. And asking what brings me Always professional and friendly not waiting for more than one hour And asking what brings me Always professional and friendly not waiting for more than one hour More

Audri is absolutely amazing! She’s always smiling and does everything she can to make sure the customer is taken care of! She’s always smiling and does everything she can to make sure the customer is taken care of! More

The people at the dealership is very Easy to work with an efficient .We would definitely recommend the dealership . efficient .We would definitely recommend the dealership . More

As always they did a wonderful job, from getting my appointment set to listening to the problem and getting it taken care of. appointment set to listening to the problem and getting it taken care of. More

Checked us in right away, answered all questions promptly and completed the task at hand. promptly and completed the task at hand. More

I was in this dealership several, 10 plus and was made to sit and wait, lied to, coerced, and finally as I walked away they chased me out of the dealership trying to make a deal. 7 hours. I said I'd never b sit and wait, lied to, coerced, and finally as I walked away they chased me out of the dealership trying to make a deal. 7 hours. I said I'd never be back. In searching for a reasonable deal on a good car with a clean history and no accidents I came across the one I purchased. The price was great for the mileage and the car was in good condition. I drove the car, I was asked if I liked it, and in less than 2 hours I had a deal and I am happy. Car is great, and they did what a dealership does. They sold me the car I came in to buy. Simple. I'll be back. Thank you More

Tycen at Kia in Alcoa, TN did an awesome job getting us traded up to a bigger vehicle that fits our family. We are very pleased with our visit. Highly recommend! traded up to a bigger vehicle that fits our family. We are very pleased with our visit. Highly recommend! More

The service department is always friendly. Always takes care of me and has my vehicle done in a timely manner! Recommend highly!! Always takes care of me and has my vehicle done in a timely manner! Recommend highly!! More