Rusty Wallace Kia Alcoa

I brought my SUV in for new tires, an alignment and inspection. When I picked it up I was told my battery had 76% life left and was holding 100% charge. Later that day, I tried to start my car and the inspection. When I picked it up I was told my battery had 76% life left and was holding 100% charge. Later that day, I tried to start my car and the battery was completely dead. I didn’t have/ leave my lights on, use a charger, etc. for anything to kill the battery after picking it up leading me to believe someone at the dealership did something/ reconnected my battery incorrectly for it to die. I brought it back to the dealership the next day, they confirmed it was dead and proceeded to charge me another $200 for a new battery. I firmly believe the battery died through no fault of my own and that someone either did something on purpose or it was just shoddy work. I have always brought my vehicle to Rusty Wallace on Alcoa Highway for all maintenance, including oil changes and I will never bring it back to them again. Absolutely unacceptable!!! More

Our salesman Ron was amazing! He let us know everything about the ordering experience. We are so happy! He let us know everything about the ordering experience. We are so happy! More

The dealership personal are always friendly. They any questions you may have and provide prompt service. They any questions you may have and provide prompt service. More

The staff was quick, kind, and honest in the service department! Check engine light turned out to be a recall, that’s all! Sent me on my way with a couple of suggestions, thanks! department! Check engine light turned out to be a recall, that’s all! Sent me on my way with a couple of suggestions, thanks! More

Friendly and great service, fast. Did as promised, no problems experienced. Did ask for estimate on paint, unable to give. Did as promised, no problems experienced. Did ask for estimate on paint, unable to give. More

Rusty Wallace Kia was super helpful and was very fair in their pricing. Brandon and Tyler were both very friendly and helpful. their pricing. Brandon and Tyler were both very friendly and helpful. More

David was absolutely aweseome and so was Denise. they were great people to work with and very efficient. Kept in touch and made this the best experience for me to get my first newer car. they were great people to work with and very efficient. Kept in touch and made this the best experience for me to get my first newer car. More

This is the 2nd new Kia in a year and 5th in the last 5 years and must say Brandon Chaffins has been nothing but professional and courteous. He listened to our needs and has never played and sales games un years and must say Brandon Chaffins has been nothing but professional and courteous. He listened to our needs and has never played and sales games unlike other dealers. More

They do a really good to make sure you are taken care. They provide great service and communication. They provide great service and communication. More

Great service department. Clean quick and comfortable. Only issue for us is that it is so far away. Also, because of location it is a bit tiny and hard to get into. Clean quick and comfortable. Only issue for us is that it is so far away. Also, because of location it is a bit tiny and hard to get into. More