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Rusty Wallace Kia Alcoa
Louisville, TN
6,410 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,410 reviews
October 21, 2021
First off Dylan is the absolute best. Ive had my bad share of used car purchasing and Rusty Wallace Kia Alcoa put me so at ease. From Dylan and the sales experience, to Brandon and Denise working out th share of used car purchasing and Rusty Wallace Kia Alcoa put me so at ease. From Dylan and the sales experience, to Brandon and Denise working out the financing, everything was amazing. I would highly recommend Rusty Wallace Kia Alcoa. More
by KCROTTY12
Verified CustomerEmployees Worked With
Brandon Chaffins, Dylan Hatula
October 21, 2021
The dealership is always clean, and easy to access. I have always had a pleasant experience everytime I’ve had to take my car in for service. have always had a pleasant experience everytime I’ve had to take my car in for service. More
by EMHUNT1989
Employees Worked With
ALEX FERRER
October 20, 2021
The service department went out of their way to find the root cause of an oil leak only to find a cracked oil pan. Many stars for their effort. I've been a customer of Rusty Wallace for more than 10 years root cause of an oil leak only to find a cracked oil pan. Many stars for their effort. I've been a customer of Rusty Wallace for more than 10 years and this is indicative of the service you can expect from them. More
by JJ.WAGNER
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER, Chase Cass
October 20, 2021
The people was very polite got me in and out as quick as they could they could More
by mattietrapp7
Employees Worked With
October 20, 2021
Not knowing what was wrong with my beloved Sedona van, but sure it was probably a big deal, I drove it to the dealership. I met Brad Skinner in the Service Department. He made an appointment for me to get but sure it was probably a big deal, I drove it to the dealership. I met Brad Skinner in the Service Department. He made an appointment for me to get it checked and worked feverishly to find a loaner car due to my work schedule. Three days later, I received a personal phone call from the GM, Brian Kitts, that my engine had breathed it’s last after carrying me 160,000 miles. He assured me they would help find me a vehicle. By the close of that same evening, with Gary King’s help, along with the finance manager, Denise Burris, I drove home in my new Sedona van (2020, but new to me), much like the van I had but upgraded. Everyone went above and beyond to take a really bad-news day and turn it into a really good-news day. The customer service was incredible by all involved. I will forever drive a KIA! More
by CHodge
October 20, 2021
Excellent service and salesmen. Answered all questions with thorough explanations. Offered additional services that are available. with thorough explanations. Offered additional services that are available. More
by ALLVOLS2220
