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Rusty Wallace Kia Alcoa
Louisville, TN
6,410 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,410 reviews
October 18, 2021
Our car buying experience was smooth & easy....and fun! Stopped in a couple of times "just looking" for the exact Sorento that I wanted. Brett was great...and found "my" car.... everything exactly like I h Stopped in a couple of times "just looking" for the exact Sorento that I wanted. Brett was great...and found "my" car.... everything exactly like I had asked for! More
by Rhondaboldt
Verified Customer
October 18, 2021
I was very pleased with the stellar service I received at your dealership when I was there Saturday. The lady in charge was friendly, knowledgeable about your products, and made the experience wry positive. your dealership when I was there Saturday. The lady in charge was friendly, knowledgeable about your products, and made the experience wry positive. Keep providing this service and I would recommend to everyone. More
by GIFTSOFTOUCHMASSAGE(Stacy)
Employees Worked With
Jenna Mayes
October 16, 2021
While my reason for this visit was just a software update and I appreciate the fact the appointment was a minimal wait time ( only about an hour)....I was disappointed by the lack of customer service and exp and I appreciate the fact the appointment was a minimal wait time ( only about an hour)....I was disappointed by the lack of customer service and explanation of how or if the new software would change anything with my Soul. My appointment was Friday October 8th and Tuesday October 12th, my check engine light came on. My idle was rough and acceleration was slow. I called on Thursday to see if I needed to do anything or if this could potentially be from the software update....unfortunately I felt my concern was just dismissed. I am taking my Soul in to my mechanic tomorrow (10/16) to have it checked out. I think the service department needs to try to provide better client communication. More
by MBROWN63
Employees Worked With
Cannot name a person, as they did not tell me a name
October 16, 2021
They do a great job! Customers are given snacks, clean restrooms, and a comfortable setting while waiting. I’ve never had an unpleasant experience here. restrooms, and a comfortable setting while waiting. I’ve never had an unpleasant experience here. More
by SQHSENGTEACH
Employees Worked With
ALEX FERRER
