Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 6,411 reviews
August 04, 2021
Brad was so great in explaining what the service would be done. After service he went through the bill and asked if I had any questions. Treatment was outstanding and we will be back!! done. After service he went through the bill and asked if I had any questions. Treatment was outstanding and we will be back!! More
by ROOSTERWILLIAMS
Verified CustomerEmployees Worked With
Brad Skinner
August 04, 2021
We were very pleased with this dealership. We were treated with respect, honesty, and kindness. All other dealerships we have ever dealt with were always asking how much we looking to spend before we treated with respect, honesty, and kindness. All other dealerships we have ever dealt with were always asking how much we looking to spend before we even looked at any cars. This dealership let us look at what we wanted and test drove the car before going into financials. I will recommend friends to see BJ McNeely for sure. More
by DTRENT87
August 04, 2021
Awesome team! Brian an Tyler Kitts made the entire experience great! I will buy my next vehicle from Rusty Wallace Kia Alcoa Highway for now on. experience great! I will buy my next vehicle from Rusty Wallace Kia Alcoa Highway for now on. More
by aareeves7
August 04, 2021
Organized friendly helpful good inventory followup good Brian is great just like the way all the Rusty Wallace stores run this is my 2nd vehicle bought from Alcoa store Brian is great just like the way all the Rusty Wallace stores run this is my 2nd vehicle bought from Alcoa store More
by instantfrank
Employees Worked With
August 03, 2021
The people there are very nice and good to work with. I wish they could've gave a little more for my trade but I also understand the business so in the end I was ok with it. Overall the best kia dealership wish they could've gave a little more for my trade but I also understand the business so in the end I was ok with it. Overall the best kia dealership in East Tennessee More
by NURSERIFFEY
August 03, 2021
Definitely the best sales and service you will ever find. Buy your kia here! I'm on #5 I absolutely love my kia stinger gt2 Buy your kia here! I'm on #5 I absolutely love my kia stinger gt2 More
by JAARONSTALLARD
Employees Worked With
Other Employees :
Brandon Chaffins, Jenna Mayes, Clay Magee
August 02, 2021
I have had great experience at Rusty Wallace Kia Service Center. They are friendly, they have a nice waiting area with snacks and drinks. They take care of you! It’s convenient!! Center. They are friendly, they have a nice waiting area with snacks and drinks. They take care of you! It’s convenient!! More
by Courtaney
Employees Worked With
Jenna Mayes
August 02, 2021
I went in to have my seat replaced which I was told would take 3-4 hours and instead it took 5 days. They told me that I would have a rental car and when I arrived I hate to wait another 90 minutes before th take 3-4 hours and instead it took 5 days. They told me that I would have a rental car and when I arrived I hate to wait another 90 minutes before the rental car was ready. No one communicated to me at all that the service was going to take longer than the 3-4 hours. Extremely disappointed More
by SCOGINA
Employees Worked With
Corey Husketh
July 31, 2021
The staff at Rust Wallace are excellent! Bill Raybourne, our salesperson, listened to what we wanted and delivered! Our first service experience went perfectly! We love our 2022 Telluride! our salesperson, listened to what we wanted and delivered! Our first service experience went perfectly! We love our 2022 Telluride! More
by Harrymacd
Employees Worked With
July 30, 2021
Super friendly staff and answered the phone fast. Comfortable waiting area with a selection of drinks and snacks on a hot day. Located in a convenient spot. Comfortable waiting area with a selection of drinks and snacks on a hot day. Located in a convenient spot. More
by russellliles
Employees Worked With
Brad.
